*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Does not enter the Aliexpress application.
Good afternoon, Victor!
Thanks for writing to us. In order to understand the cause of the error and help fix it, we have created an appeal to the care service on your behalf.
Please send us a screenshot of the error screen.
Thanks in advance for your assistance.
Sincerely,
LetyShops team
No cashback for order 701393351233876.
Everything has already been received, and the cashback has not even appeared in the expected ones.
Hello Alexey!
Thank you for your feedback. We have clarified the information with our partners regarding your order. We were informed that this order was placed from the TMALL category. Unfortunately, you do not have a link to TMALL. The transition from our site to the store site before each purchase is one of the basic rules for calculating cashback.
If, for some reason, we have recorded incorrect information, be sure to inform our care service.
Sincerely,
LetyShops team
Cash back is credited immediately.
Cashback from ТMALL did not go through, more than 15 days have passed already (((
good day, Elena!
Thank you for creating an appeal on this issue.
Manager Oleg has already answered it and expects to receive feedback from you. Please answer our manager.
Sincerely,
LetyShops team
Cashbacks from Ali stopped returning (.
Hello Svetlana!
Thanks for your feedback. To resolve this situation, we have created an appeal to the care service # 1330859 from your account. In it, the manager asked clarifying questions on the order. You can answer the manager through the "Help" - "My requests" section. With your help, we will resolve this issue.
Sincerely,
LetyShops team
did not charge cash back.
Good afternoon, Vladimir!
Thank you for reporting the non-accrual. We have created an appeal # 1330843 from your account. It is important for us to understand the situation, but we cannot do without your help. Please answer the clarifying questions that the manager asked you in the appeal.
Sincerely,
LetyShops team
I understood everything, thanks for the clarification on the premium status. Cash back is credited no problem.
Hello, I was not credited with cashback from TMALL and order number 701416906320099 2018.04.02 13:58 (GMT-7): Delivered.
Good day!
Thank you for your order details. We see that you have already created an appeal to the care service and your question was taken over by manager Ksenia. The manager expects a response from you in order to help as soon as possible.
Sincerely,
LetyShops team
I do not know why you are not credited with cash back, I recently put a couple of goods in aliexpress, so after payment I saw how many were credited to me. everything works, you just need to work correctly with the program.
Good afternoon, I have already made three purchases on TMALL by following the recommended link, but there is no cashback for any order. (((
Good afternoon, Irina!
Thanks for writing to us. Cashback for orders from the TMALL category is fixed within 15 days from the date of registration. After analyzing your conversions, we noticed that not yet 15 days have passed since the purchase was made.
Irina, don't worry, cashback will definitely appear in your account.
If this does not happen, notify our care service. The guys will help solve the issue.
Sincerely,
LetyShops team