It was definitely my favorite, but I used Black Friday week to buy something on sale, and they cancelled my order and denied my cashback on Tuesday, just when everything was sold out, so I'm left with no way to buy anything else at a discount...
Hello.
We are so sorry to hear what happened, especially during such an important week as Black Friday. We don't know why the store decided to cancel your order, as those decisions are solely theirs, and we completely understand how frustrating it must have been to miss out on the deals.
They lower the purchase amount so you get less cashback.
Hello!
The thing is, cashback is paid on the net value of the product, excluding VAT, all other taxes and charges, and any additional costs such as delivery and shipping.
I placed an order and didn't receive the cashback, and now that I read it, it's because I used a coupon. It's one of the few stores that doesn't accept coupons.
Hello.
We're deeply sorry for what happened. We want to clarify that when you use external coupons or discounts, the store doesn't pay us a commission, so the cashback isn't recorded. We understand this may be annoying and we always try to be transparent to avoid these kinds of surprises.
⚠️ BEWARE OF MIRAVIA ⚠️ I bought a product that turned out to be counterfeit, with an official certificate from the brand confirming this. Since then, I've been waiting for a refund for months. They've promised me multiple times in writing that they would refund my money, but they don't keep their promises; they constantly contradict themselves and keep me going around in circles without a solution. Furthermore, I'm not alone. Just today, I heard from another person who had the exact same problem with AirPods also purchased here. Be very careful if you're going to buy anything, because if you have any problems, you'll be on your own, without real help and without clear answers. I've had to complain to the Consumer Affairs Department, file a complaint with the National Police, and gather evidence for weeks. All I want is my money back, and they're not even capable of doing that. This isn't an isolated complaint: it's a warning.
My last two orders didn't give me cashback because I used a coupon...
Hello!
Unfortunately, according to the store's terms and conditions, cashback is not credited if coupons are used. However, we want to support you in this situation, so we've credited a bonus from our account. ❤
I don't like LetyShops for this store, because if you use a discount coupon (which is very likely with Miravia), your cashback won't be activated.