Purchases at EVA.UA with cashback in New Zealand

Normal store. You can save a lot on promotions. This is not the first time I order diapers and other goods. The main thing is to get the minimum amount for free delivery. And you can pay upon receipt, and no one will use your money. I pick up the parcel in the store, near my home, very convenient. It happens that the order is delayed, but so far I have not come across a low-quality or inappropriate product. I inspect it upon receipt in the store, so far there have been no complaints. I like it.

I strongly advise against ordering from this store. The fact that a product is on the website does not mean that it is in stock and that you will receive it. I paid for the order immediately by card, and after 5 days the order was cancelled. Not immediately, not the next day, but after 5 days!!! I am simply shocked. I wasted my time choosing the product and placing the order, and in the end the order was cancelled. They used my money and used my most valuable resource - time. At the time of the order, there were promotions in several stores for the product in the order, and after 5 days the promotions ended everywhere. I had to buy diapers at a different price. I do not recommend!!!!!!!!!

On 10/30/2021, I placed an order on the Eva website. When the courier arrived, he threw the package in my hands, sitting in the car and drove away, not allowing me to inspect the package with him. When I opened the package, it turned out that one of the products (ORising shampoo) did not match the description and photo. I ordered ORising Filler System Volume Shampoo (https://eva.ua/pr107401/), and received ORising Bagno Capillare Volumizzante ( https://drive.google.com/file/d/1TOiXgHsyEkdvUW_Raq0_hrK_OcVrHcda/view?usp=drivesdk). I added a photo at the link. After that, I contacted the eva.ua Hotline. I still have not received an answer to the question of where to send the goods. When asked at whose expense the return will be made, I received the answer: "at the expense of the buyer." I would like to note that I do not agree with the last statement, since according to Part 5 of Article 12 of the Law of Ukraine "On Protection of Consumer Rights" dated 12.05.91 No. 1023-ХІІ "A contract concluded outside of commercial or office premises (including when trading through an online store) may provide that products or results of work (services) that were sent by mail must, in the event of termination of the contract, also be returned by mail. Any costs associated with the return of products are borne by the seller (performer). The seller (performer) must reimburse the consumer's costs associated with the return of products." Please respond as soon as possible. I want to send back the goods I do not need, receive my money, and purchase the goods I need as soon as possible.

I ordered lipstick for 240 UAH. Catkin CO1, they sent a completely different color Catkin CO158, order number 08025615, the operator said that this is your problem, and no one will change it for you. It turns out that they can put any shitty product they want there, and no one is responsible for anything, hiding behind the fact that you agreed to the terms when ordering? But I never signed with my own hand that I agree to such a scam, for my own money

The first time I ordered, everything was sent and arrived quickly. I decided to order a gift for my child's birthday for the second time, in advance and paid immediately, which was my mistake. I placed the order on 10/29, problems with the payment began (they did not see it). Then problems with the shipment began, I called on 11/3, they said the order was placed and waiting to be shipped, I called on 11/4, they said the order was collected and would be shipped today, tomorrow at the latest, I called on 11/5, they said they could not promise when they would ship and the order could not be cancelled. Based on all this, I have a question, why then say, "promise" that the order will be sent today and why does each operator say something different (whatever they want) I am disappointed

I made an order in the EVA online store and paid by card. After waiting for 5 days, I called the hotline. It turned out, according to the operator, that the order was collected, but for some reason, it was not sent. They said they would return the money. After waiting for a day, I called again (I don’t know whether to laugh or cry)... One operator said that the money would be returned within 1 to 4 hours, I waited - no money, I called, the second one answered up to 3 days, the third one completely reassured me, saying that the return period was up to 30 days. In short, no money, no order... Now I’m sitting and wondering: did I give the EVA store money or give an interest-free loan

In the online store "EVA" Order No. 07645936 (19 Oct. 10:57) was purchased Hermes Terre d'Hermes Eau de Toilette for men, 50 ml (TESTER) Product code: 633886, as indicated on the product page, made in France, in fact they sent made in the Czech Republic! Shame on "EVA" - you are deceiving your customers! The issue of return on the hotline was not resolved, complete disappointment in this "cool store". If necessary, I can provide all the photos and screenshots.

Good store. When there is free delivery it is generally good. Of the two orders, the first went well. The second did not find cashback and went to look for it for up to 4 months.

Cashback was calculated on the amount before the discount and as a new buyer, although both accounts (here and in the store) are old. It turned out to be about 40% cashback if you count from the amount paid.

I place an order for the umpteenth time, and after 5 days it is cancelled due to the absence of some of the items. The warehouse accounting in the online store works disgustingly, it shows empty balances for the order and payment, logistics are like a turtle - delivery within 10 days, and then another six months to wait for an ephemeral cashback. A disgrace, not an online store.