Purchases at VARUS.UA with cashback in Italy

Shipping from Varus is terrible. made an order on 14.06.24, delivery indicated the first, which was on 15.06.24 in time. The cashback did not appear and I understand that it will not be found, because they wrote to me to wait 4 months. The delivery was postponed 3 times and then only after I called the hotline that there was no delivery. The product was collected and I paid for it in the first half of the day, and I received the order almost at 20:00. It is not known where my products were stored, because they are all at room temperature. The beef liver leaked and contaminated everything in the order. To be fair, I will say that the products that were frozen were brought frozen in a separate bag, but for some reason the meat was in a general bag with products and the temperature regime in it - everything was warm. I like the range of goods in the store, but I do not recommend using delivery from this store. I was waiting for delivery from the Varus store at the address: KYIV, DARNYTSKY RD, Kharkivske SHOSE, BUILDING 160 PO 309823604614

Very stupid. I order from Varus, they say that delivery will be tomorrow because they don’t have time. I order through Glovo in Varus, delivery in less than an hour. It turns out that their priority for delivery is not personal but other services. This is such a great attitude towards customers

I do not share the negative feedback about the Varus network/delivery. I often use delivery from Varus - a large assortment of products, prices, communication - everything suits me. It happens that there are no items from the order (it's annoying when it's something very necessary and urgently needed), but it also happens when you order from Silpo, Fori, Novus. Cashback is always credited. I personally found the collectors and couriers to be polite.

Previously, there were no problems with Varus, now the last 3 orders, then there is no courier, then the time is constantly postponed, if something is wrong, they usually call, but today this store has simply fallen below everyone else. I ordered for the evening at that time, what was needed, what did the store do, they did not call, at all. I think that there has been no delivery for so long, It’s good that I had the opportunity, when I had a chance, I went to the site, they just changed it on the site and wrote to me to choose another time, and there it is, not for today, but for tomorrow, although I need it for tonight. According to their thinking, I should constantly sit on their website and watch, but have they changed my time? I order every week, and last time, I ordered potatoes, which are more expensive, but they gave me the cheapest. With each order it gets worse and worse with this store.

92 online orders, everything is very good, I recommend it, very rarely there are small problems, but everything is solved. Many people write reviews when they are "on fire", and when they can just say thank you for good service, they are silent...

It all started well, but every time it got worse and worse, they started bringing rotten vegetables, although every time you ask the picker to collect it as if it were for himself. CASHBACK due to the purchase remains hanging and has been hanging for a month and a half now. And the point was today when I prepared another basket and discovered that there is no more urgent delivery with payment to the courier upon receipt. Well, hello ATB.

Already in which the employees of the Varus store are constantly disappointing. I ordered an order over UAH 2,000, they credited me with delivery, although the website states that over UAH 999, delivery is free!!!