Purchases at Temu with cashback in Italy
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (152)
Therefore, we publish only our customers' reviews.
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- Colombia
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- India
- Ireland
- Italy
- Kazakhstan
- Mexico
- Netherlands
- New Zealand
- Norway
- Other country
- Peru
- Philippines
- Poland
- Portugal
- South Africa
- Spain
- Sweden
- Switzerland
- USA
- Ukraine
- United Arab Emirates
- United Kingdom
The delivery is fast, I received the parcel about a month ago, but they are in no hurry with the cashback
Greetings!
Partners need time to process data to order, check and
information transfer.
You can follow enrollment deadlines in your personal account or at
store page.
You can always find the answer to other questions in the "Help" section.
Good day I ordered a package almost a month ago, but the package has not yet arrived.
Greetings!
You can track your package on the store's website. =)
good day, please tell me, the package arrived at the wrong address that I ordered, they made a redirection for a fee of 120 hryvnias, who will return them to me for your inattention.
Good day!
We do not influence the information in the order, we only bring you to the store.
Try to contact the support of the store, maybe they will help you figure it out.
Good afternoon. Could you please tell me where in the application I can see my cashback?
Greetings!
In the "My cashback" section. =)
Wait a long time for cash back. From the last order, the cash back was 1.4/ of the amount, which is very far from the declared 7.1. The goods arrive quite quickly, but the quality varies
Greetings!
Partners need time to process information and transfer rewards. And the rate in this store depends on the category. Since you are not buying for the first time, the standard cashback is 1.4%.
Good day, how to order from the website so that it comes to Zaporizhzhia? Thank you
Due to the war, orders from Temu to Ukraine may not be delivered to all regions. We recommend clarifying information about the possibility of delivery before placing an order.
You can also choose another city, and then forward the package to your branch.
Good evening, I ordered a parcel, the parcel did not arrive, it is impossible to view the order, it is not there, it is not known where the product is, where to contact and how to find out where my product is? I ordered for the second time, the first time everything came simply through the Temu application, everything was great, and the second time through LetyShops, the parcel simply disappeared
Good day!
There is Support on the store's website. Please go there.
They should help you track your order.
The goods came quickly. But I have been waiting for cashback for a long time. It will be 3 months soon (
We expect a reward in the near future!
Notifications are constantly coming that the amount of cashback has been reduced, but they are not in a hurry to calculate cashback for the first order since July, I have been waiting for almost 3 months (((Delivery is faster than Alieuspress. If you want to get a quality product at a normal price, you need to read the description and comments carefully Compare one product from different sellers.
Good day!
Don't worry, partners check the information before enrollment and can change it.
The correct cashback must be confirmed.
Registered on letyshops on 08/30/2024. Made purchases on Temu. Cashback was returned for 4 orders. And for 5 (09/07/2024 to 09/19/2024) he has nothing. So far, I have contacted the support service one by one. They replied that the cashback was not found. They contacted the store. (wait for an answer for 4 months)!!! I believe that cashback should be calculated automatically, and not constantly create a request for each purchase... Although about the store itself: it works well, if it weren't for this inconvenience, which spoils the attitude towards Temu. And I don't think cashback for large purchases will be superfluous...
Good day, Valentina!
Thank you for applying. It is also important to us that the cashback is fixed automatically.
We contacted our partners to understand the situation. Please track the processing process in your personal account.
If you have any questions, write to us in the "Help" section of the account.
Have a nice and peaceful day!
