Purchases at AliExpress with cashback in Italy

trying, come on, such is the experience already buying time, we will see what benefits we have, thank you very much

They say that they gave me the maximum possible bonus 2.5% for my purchases that I made on 11.11 and black friday of which I have not credited the cash back, but their calculation is wrong since they are not considering that my purchases were made in USD 132.28 and As I am from Mexico, the payment is made to my account in Mexican pesos MXN at the exchange rate of the day that ranges between 19 and 19.20 pesos for each dollar. In my purchases of which I have sent you a capture, the collection in dollars for a total of 132. 28 dollars is reflected and you are calculating me 2.5% on this amount but you are crediting me in pesos not in dollars as it would be correct. I hope you can review my case again since that confusion with the currency exchange has not been clear.

I do not know what happened with this application but my purchases of 11.11 and black friday were not rewarded, I have contacted the customer service, I have sent screenshot of all my purchases and I have received a mockery bonus, I made all my purchases according to The rules, as I had done them on other occasions, I have reviewed in the list of their stores and my purchases did not belong to that list, so I do not see benefit to continue using this application if it only brings problems, false hopes and loss of time .

On 29.11.2019 I made 4 purchases on the page and the refund notifications have not appeared to me, the 4 purchases have been with different sellers and are not in the list they provide. On 11/30/2019 I have made another purchase and it has not been credited.

The purchases made in stores are no longer registered. And when you ask a question, you only get a few cents and not what they advertise on the page. I no longer like this service, I hope you can improve it since when it started it had no failures.