*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
I have received some cashback, others have not even credited me and I have already confirmed receipt of the order, I have valued it and I have even made use of it ... so for me it is somewhat poorly managed.
Hello.
Thank you for leaving your opinion.
Don't worry, please, the cashback will be credited to your balance.
The status change occurs immediately after the store credits the reward.
The lead time is necessary for the store to ship the orders, process the information, and transfer it to our system.
You can familiarize yourself with the waiting periods on the store page, as well as in your account, by expanding the detailed information about the order.
To make your money back faster and more confirmed, do not forget to confirm the receipt of products in your AliExpress account.
If you have more questions write to us without a doubt. We are always happy to help you!
Sincerely,
LetyShops team.
The extra discount has not been applied to me for being "premium" (during the first 7 days) in an order of almost € 20. I have also spoken to the help assistant and he does not answer me. Unhappy
Hello.
It's a shame you have such an impression.
We want to understand and help you in the situation that has arisen. The manager awaits your response in the query, which you can find in the "Help" section or in your email.
We will be grateful for the answer.
You have a good day.
Cash back doesn't work for me! I always go to AliExpress from here but they never gave me anything back
Hello!
Thanks for your opinion.
We would very much like to help you understand the problem that has arisen. To do this, we have created a query in your personal account, the "Help" section. Please reply to our manager, we will be happy to reply and help.
You have a good day!
Sincerely,
LetyShops team
I have made a purchase in ali express and I have not received the percentage that said they would refund me when making the purchase through this application
Hello.
Thank you for contacting us.
To help you with the withdrawal of funds we have created a query in your personal account. You can find it in your account, Help section.
All the best.
Sincerely,
LetyShops team.
I just bought and it does not come out, it says that I do not have cashback
Hello Andrea!
Thanks for your opinion.
We would very much like to help you understand the problem that has arisen. To do this, we have created a query in your personal account, the "Help" section. Please reply to our manager, we will be happy to reply and help.
You have a good day!
Sincerely,
LetyShops team