Purchases at Temu with cashback in South Africa
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (174)
Therefore, we publish only our customers' reviews.
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- Other country
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- United Kingdom
There is no 100 percent cashback!!! Advertising on bloggers is great but no one is looking for your lost cashback!!!! Order for 1700 UAH returned 200 UAH. Great savings. Be careful! In 7 days you expect a response from the topic??? This is nonsense, no one will respond so quickly, the usual cashback is confirmed for 3 months, and here you want to find the lost one in a week. You didn't look for anything, I'm sure that's why I won't order anything through you again!
Good day!
Unfortunately, partners do not accept applications for lost cashback, so we cannot give the exact reason.
Our managers have given you recommendations in the appeal, please follow them.
Cashback was accrued partly from the company's funds in the form of a bonus.
Have a nice day!
The Temy store is very cool in terms of the quality of the goods, the speed of delivery, and it's amazing. It's such a big pot of honey. But as always, there is also a small but essential crumb of tar. Very often they don't charge cashback for no reason. Some goods are charged, and some are not. And it's very annoying. You have to open disputes, prove your truth. And it's very stressful. The store refuses, you have to open a dispute again. It's a waste of time. This is a big drop of negativity.
Good day!
Unfortunately, Temu does not accept requests, so there is no way to get cashback if it did not appear automatically.
Despite this, we credited a bonus from Letyshops' personal funds to support you.
Let's write some shopping tips:
- add products to the Cart after switching from LetyShops, without using third-party resources and links to search for products;
- disable your ad blocker before making purchases if you have one installed on your smartphone. If you are making a purchase in a computer browser, disable third-party extensions and ad blockers.
- pay attention to the store conditions: https://letyshops.com/ua/shops/temu.
Next time, please record a video of the purchase and send it to the "Help" section. This will help us find the reason for the loss of cashback.
Have a nice and peaceful day!
The cashback for the purchase did not come. and the status should increase. what's wrong?
Good day!
To resolve the issue of uncredited cashback, you need to create a request in your personal account, in the “My Cashback” section, by filling out the form.
If you encounter any difficulties, please let us know in the "Help" section of your account.
Have a nice day!
I purchased the product on Black Friday, as a new client on the topic and letishops, but there was no promised 100% cashback and there is none. When I wrote to the support of letishops, they replied that there was no confirmation from the topic about the purchase, although I provided a screenshot of the receipt and payment...instead, they returned 100 UAH to me, although the purchase was for 1500 UAH, like "here it is and don't bark"
Good day!
We understand your feelings.
Unfortunately, we did not receive a reward for this order.
We credited the maximum possible bonus from our personal funds, since we ourselves did not receive a reward from the store.
Good evening!
There is no contact with the seller, but I don’t understand why I still haven’t received my money back if almost a month has passed since the order, but everything is great
Good day!
Partners need time to process data to order, check and transfer information.
You can follow enrollment deadlines in your personal account or on the store page.
When the cashback is confirmed, you can withdraw it to a card or to charity.
You can always find the answer to other questions in the "Help" section.
I am satisfied, but the cashback appeared only after my application.
Sorry, there were delays. We are glad that the cashback appeared automatically.
The first experience of receiving cashback for shopping at Temu was more negative than positive. Saw increased cashback up to 100% (no more than UAH 2000) for new Temu users. Since I intended to buy on Aliexpress, I thought why not take advantage of a great promotion for new users and buy on Temu. Went through the LetyShops app on my Android phone to the Temu site, registered and made purchases. But, unfortunately, the cashback did not appear, although I did not break any rules, and I did not use any additional promo codes and discounts on Temu. Contacted the LetyShops support service. They wrote that Temu does not accept applications for the loss of cashback. 10% of the potential cashback was credited with LetyShops funds. I could have saved more on Temu if I had used all the possibilities, but I didn't want to lose the cashback, or I could have bought these goods on Aliexpress in the amount cheaper than it turned out on Temu, taking into account the LetyShops compensation. Feelings are mixed.
Good day!
We are also sorry that the cashback did not appear.
Here are some recommendations that will help you successfully receive cashback in the future:
- Do not use promotional codes if there is such a condition on the store page.
- Close programs running in the background.
- Do not add products to the cart before switching from Lety.
- Do not click on advertising banners.
- Make an order within an hour.
Added a bonus to cheer you up a little. =)
Don't go for high cashback. Cashback is not automatically accrued from Temu. No one will look for your cashback, Letyshops Temu does not respond to requests. Letyshops charged me (has not yet returned) 50% of the declared cashback (some of their system calculated it) with the words: "50% is better than nothing." I will definitely not order from this store again. Currently, I have negative emotions and lost trust in Letyshops.
Good day!
We care about each user and would be happy to send a request to the store to find out the reason for the loss of cashback.
Unfortunately, Temu does not accept any requests and there is no way to get cashback if it did not appear automatically.
We understand that it is unpleasant to lose cashback, because we also did not receive a reward.
To support you, the system has calculated a bonus that will be credited from the company's funds.
Some shopping tips:
1. Add products to the Cart after switching from LetyShops without using third-party resources and links to search for products.
2. Turn off the ad blocker before shopping, if it is installed on the smartphone. If the purchase is made in a computer browser, disable third-party extensions and the same ad blocker.
3. Pay attention to the conditions of stores.
