Good afternoon, Julia!
Sometimes, indeed, there are failures and lost orders, but this happens quite rarely. Unfortunately, only the transition from our service to the store's website cannot guarantee the accrual of cashback. This process is influenced by many factors: extensions and programs that are installed on your computer, the use of coupons when buying, adding an item to the cart before leaving our website and other points that are described in the basic shopping recommendations .
We are always trying to understand the situation, find out and correct the causes of the error, so that in the future such problems do not arise and you successfully receive cashback from each purchase.
Believe us, we are not trying to "hide" your orders at all, on the contrary, we are interested in you being satisfied with our service and saving more and more.
You can contact our support service , and together we will try to find out the reasons why the cashback for your order was not automatically displayed in your personal account.
We look forward to your request!