Purchases at Temu with cashback in Portugal
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (184)
Therefore, we publish only our customers' reviews.
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Fraud! If they promise a 100% cashback refund, then give it, Support says they can't do anything because the store has the right to change, that is, they can't help!!! And where else can I turn if support can't help the store??? Outraged by the injustice, I hope the support service will help resolve the situation, I'm waiting for an answer
Good day!
The store may change information about the order during its processing.
In the Temu store, two basic cashback rates were in effect at the time of placing the order:
10% - new Temu client.
1% - existing Temu client.
Taking into account the 10X increase, the cashback was 10%.
100% was credited exclusively for the purchase of a new customer from the Temu store.
The new Temu customer rate only applies if you are logging into your Temu account for the first time.
This rate does not apply:
- if the user logs in to the same account again;
- if the user logs in to any account from the same device used for the previous login;
- if the user logs into any account from the same IP address used for the previous login.
User status (new/regular) is determined by the Temu store based on its own data, not LetyShops.
At first it was cool, because even though the cashback was normal, now it's one penny of cashback that makes no difference whether you order from Letishops in the store or just from the app itself (
Good day!
The cashback rate is set by partners. For our part, we try to organize promotions and increase cashback.
Don't buy here expecting a higher cashback for a new user. Tema will give you a cashback as for an existing user, and no one can do anything about it. Letyshops support says that they have no data on this matter, and Tema support generally lies that they do not cooperate with Letyshops and the only promotions are those that are listed on their website. Below I read that people have a similar problem. And this only concerns Tema, there were no problems with other stores on Letyshops
Good day!
Yevgeny, we cooperate with stores not directly, but through affiliate programs.
Chat managers may simply not know about our cooperation, let alone the promotions we have held.
Why does the phone have a link to the Temu app, but the tablet doesn't? Buy very carefully! Temu can easily deceive and slip you nonsense or a spare part instead of a product.
Good day!
Please note that we only receive rewards from the Temu website. Cashback is not yet available for in-app purchases.
Happy shopping!
There is no 100 percent cashback!!! Advertising on bloggers is great but no one is looking for your lost cashback!!!! Order for 1700 UAH returned 200 UAH. Great savings. Be careful! In 7 days you expect a response from the topic??? This is nonsense, no one will respond so quickly, the usual cashback is confirmed for 3 months, and here you want to find the lost one in a week. You didn't look for anything, I'm sure that's why I won't order anything through you again!
Good day!
Unfortunately, partners do not accept applications for lost cashback, so we cannot give the exact reason.
Our managers have given you recommendations in the appeal, please follow them.
Cashback was accrued partly from the company's funds in the form of a bonus.
Have a nice day!
The Temy store is very cool in terms of the quality of the goods, the speed of delivery, and it's amazing. It's such a big pot of honey. But as always, there is also a small but essential crumb of tar. Very often they don't charge cashback for no reason. Some goods are charged, and some are not. And it's very annoying. You have to open disputes, prove your truth. And it's very stressful. The store refuses, you have to open a dispute again. It's a waste of time. This is a big drop of negativity.
Good day!
Unfortunately, Temu does not accept requests, so there is no way to get cashback if it did not appear automatically.
Despite this, we credited a bonus from Letyshops' personal funds to support you.
Let's write some shopping tips:
- add products to the Cart after switching from LetyShops, without using third-party resources and links to search for products;
- disable your ad blocker before making purchases if you have one installed on your smartphone. If you are making a purchase in a computer browser, disable third-party extensions and ad blockers.
- pay attention to the store conditions: https://letyshops.com/ua/shops/temu.
Next time, please record a video of the purchase and send it to the "Help" section. This will help us find the reason for the loss of cashback.
Have a nice and peaceful day!
The cashback for the purchase did not come. and the status should increase. what's wrong?
Good day!
To resolve the issue of uncredited cashback, you need to create a request in your personal account, in the “My Cashback” section, by filling out the form.
If you encounter any difficulties, please let us know in the "Help" section of your account.
Have a nice day!
