Purchases at Temu with cashback in Poland
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (638)
They did give me cashback, yes. However, not the amount they promised. My order was €19, and the cashback was 100% because I was a new user. They lowered it to €17, then €15, and finally €14... something. I didn't understand why, to be honest.
Hello!
The cashback credited to your account may vary from the amount shown above. This is due to a difference between the currency exchange rate shown in the store and your account, as well as the deduction of VAT and other amounts/taxes applicable to the amount shown as "Pending."
I have continued making purchases at Temu, since I told them that I am not receiving the cashback, it has been 3 months ago, and I indicated that the steps I follow are: I open the Letyshops app, I search for Temu, I click on the go to the store button, I search for products and select and when I send them to the shopping cart and pay I do not receive the cashback or an email with cashback from the purchases, I regret that this is the case, I have never had cashback problems for a long time now nothing arrives, sometimes I think it is already an advertisement
Hello, Carlos!
We're sorry about what happened. Please, if it doesn't bother you too much, could you make a video of your next purchase at Temu and send it to us? We'd greatly appreciate it.
I entered through Lady Shops and made a purchase. Cashback was activated. It says that cashback of 217 UAH has been accrued. But I can't find it on the topic. Please help, where should it be displayed?
Good day!
Please go to the "My Cashback" section.
You don't always remember to activate letyshops before making a purchase. Is it possible to show that you made a purchase on temu after payment if you forgot to activate cashback (letyshops)?
Good day!
Unfortunately, no. You can only cancel the order and place a new one after the transfer from us.
It's a shame that when you go to Tema through Leti, you have to add items to the cart again. Because the cart is empty, although in fact many items have been added to the cart, but Leti for some reason doesn't see them.
To successfully earn cashback, we recommend adding products to your cart only after purchasing from us.
Sometimes they take a little longer than expected, but right now half of a purchase hasn't arrived yet.
You constantly have to check to see if cashback is activated. It's inconvenient.
Greetings!
Just visit us, add products to your cart and pay for your order.
Happy shopping!
