Reviews about Letyshops in Poland
- Reviews by registered
users 34963 - Facebook reviews
Giving you a credit doesn't reimburse you for what you lose on the purchase, even if it's a significant purchase. El Corte Inglés is causing so many problems. Why don't you stop working with them? Every time you go to pay for your purchase at El Corte Inglés, the cashback is disconnected. That's not the customer's fault. Your customer service is terrible. Every time I make a purchase, I have to keep complaining so you can issue the credit, and on top of that, you're asking me to record how I made the purchase after I submitted the receipt, supposedly so you can find out what's wrong and look into your system to find out what's wrong before calling me a liar. Very disappointed in Letyshop and its staff.
Hello, Dolores!
We are very sorry that you are not satisfied.
According to the information we have, there is no issue with the tracking for the store you're referring to. Our technical team has reviewed it. The video we asked you to send can help us determine the possible reasons for the loss of your cashback. We don't need any personal information, just the purchase process.
Sorry for any inconvenience.
Very fast refund, and I'm not the only one. I've been using it for years, although sometimes I forget to activate it. Overall, it's very good, and if you accumulate something each time you buy, it's even better. I have noticed that lately it takes longer than usual to credit the cashback.
We appreciate your comment, José ❤
We fully understand that no one likes to wait, but the confirmation time depends on our partners, and we can't always influence this process.
Terrible service, it's very easy to say they can't find your purchase in the system.
Hello!
First of all, we apologize for any inconvenience caused. We've noticed that your cashback is often lost, so we've offered to videotape the process of some of your purchases. This video will help us determine the cause of the loss and prevent such situations in the future. We've already credited you with the maximum possible bonus from our funds and are unable to credit any more. We're sorry.
