Purchases at MAUDAU UA with cashback in Netherlands

I'll say right away, I have no complaints about Letyshop, I'm writing a review to save other people's nerves. Terrible service maudau! I placed the order on the 15th, the date of shipment was indicated on the 16th. After placing the order, they immediately called and said that one item was not available, they replaced it with another. 16 were not sent, 17 were not sent. I call on the 18th, they say that there are problems with another position. I note that they did not inform me about such a long delay and problems with the product, but I had to call myself. I agree to the order without a problem position and receive a promise that the order will go today. It didn't go. I am calling on the 19th. It turns out that there is a problem with two more positions. In the end, I ask again why you do not report delays or problems yourself, but only wait for a call from the client. In response, I receive pre-prepared phrases! Refused to order at all. I would like to note that this is not the first such situation, I have already filed a complaint and talked about it with various managers. They promised not to allow this, but nothing has changed. I will never use the services of this store again!

The store is simply terrible, even a paid order was postponed for a month, and the rest of the order was canceled... when contacting the operator, they said "the order may have been lost"

I do not recommend, they write off the money from the card, but do not send the goods!! In addition, they sell goods on the website that they do not have in stock... in fact, not at all!!! And then they start to freeze and say that the supplier is delaying the delivery of the goods!! I do not advise and do not recommend this store!!!!

The case when they knocked from the bottom. I didn't even expect that this was even possible. The store cannot send banal products that are available in every supermarket for the second week. Within 10 days, I received several messages about the delay in shipment and several calls from operators about the absence (or damage) of one or another item, despite the fact that they are still available on the website. Spent funds, nerves, time, and the result is 0.

Service used to be better. Disappointed. I waited a long time for the parcel to be sent, about 3 weeks. I didn't even check at the post office, and some goods were missing there.

The service is terrible. You can use it only if you are not in a hurry at all - when you can wait for several weeks, there is probably absolute miscommunication and ineffectiveness from the actions of managers. In fact, on the delivery date, they informed that there would be a delay of several days, and we hope that we did not let you down - and we let you down and how because I made an order a week in advance, in order to come back from vacation and update food, household chemicals, etc. or some other store, but an order for more than 8,000 after almost a day of conversations with the managers already in the evening it turned out that they were delaying the delivery due to one package of tea that was unsuitable for delivery - they did not even ask if this situation was critical for me, I would have simply refused the tea and I had a main order for the whole situation, they offered a 100 UAH bonus, at least it was better to just take it and make the result and deliver it on time. I do not recommend it at all - again, only if you can wait a long time for the order, service - the bottom *** there are no questions about letishop

The last time I ordered from Maudau. never again the order was created on 09.08, it should arrive on 22.08. they spoiled two goods from the list on the way. brought on 25.08. at the same time, the communication with the calipers is delayed, the information inside about "leave on guard" is not transmitted to each other. there are no questions for letyshops.

Each time the employees work worse and worse. Made Order #1001357574 from 07/28/2024, 06:32 PM They called back and said that there are 3 items for one item instead of 8. They were told to send what they have, and the rest when they appear in the warehouse, the order was fully paid. In the parcel, this item was not sent at all, 20 days passed, the order was canceled altogether, citing that they did not get through. Why did you even need to call if they were told once? Everything is very bad!!!

Soon it will be a month since the order is sent, No. 6385028, keep it up! Well done! Exquisite service, standard "wait for shipment 2-4 days" for almost a month! Super!!!

I, like many other customers, faced the problem of long delays in the fulfillment of orders. As a result, I no longer needed some of the items I ordered because I had to buy them elsewhere. It is a pity that the store, which was once a reliable partner, has changed so much.

If a promotional code is used or there are certain products in larger quantities - cashback will not be charged. But this was reported on the page But the service is most disappointing: • not all goods that are available for ordering on the site are actually available from the Seller for delivery. That's why the wide assortment, which I was always so happy about, is deceptive; • the prices are constantly changing, you need to check the basket before paying, because it was not the first time that we encountered the fact that while the order was being paid for, the amount of the basket increased significantly; • if there is more than 1 item in the order, it can be sent for weeks and it is not a fact that it will arrive in full (part of the goods can be canceled and then wait weeks for the money to be returned); • payment that is also extended by a week, if the order contains goods that cannot be delivered; • due to such features of payment, cashback is not confirmed on the Letyshops service or is canceled when paying with a Monobank card; • there is no communication regarding the buyer’s familiarization with the status of his order (confirmation, change of delivery date, adjustment of order content, etc.) • support responds with a significant delay or does not respond at all Pros, because of which I still sometimes return here: sometimes there are available conditions for chickens fast delivery, reliable packaging of order contents, assortment, you can earn points for reviews, there are nice promotional offers and promotional codes