Purchases at EVA.UA with cashback in India

I will not advise anyone online store Eva. Made an order, waited a week for notification of the order, called myself, said that there is no shaving foam available or can be replaced for sensitive skin, made a replacement, waited a few days again, phone, no lipstick available, wait 2-3 days and will send the order, it's been a few days again, the phone-no baby shampoo ask if you can send the order without this position, I already think let it be just send. Then I call, no face masks or can be replaced by others, replaced. They said to wait that day for an SMS to receive, I never received an SMS. On the second day I call, and then how can I list that there is no such thing. Almost everything is not ordered. They canceled the order. It's just HORROR, not a store. I do not advise anyone. Man hopes, and here it is. I just have no words, I will never order anything here again. And cashback was not charged, was not expected.

Just a terrible MI (as well as physical ones in the city of Odessa). Boorish attitude in the shop-point of delivery of the parcel. Packed very strange: for one pack of diapers and a face mask sheet allocated a huge box, which, moreover, fell apart at the seams. Products "exclusive to Eva" are of poor quality. The diapers bought there caused a terrible allergy in an hour and a half on the baby's skin. There is often nothing vitalistic. And after payment, it takes a very long time to receive the cashback from the store. I do not recommend this store.

Normal shop. You can save a lot on promotions. This is not the first time I have made an order for diapers and other goods. The main thing is to collect the minimum amount for free delivery. And you can pay upon receipt, and no one will use your money. I pick up the parcel at the store, next to my house, it's very convenient. It happens that an order is delayed, but has not yet received a low-quality or inappropriate product. I examine it upon receipt in the store, while there were no complaints. I like.

I strongly advise against ordering in this store. The fact that a product is on the site does not mean that it is in stock and that you will receive it. I paid for the order immediately with a card, after 5 !!!!! days canceled the order. Not immediately, not the next day, after 5 days !!! Shocked. I wasted my time choosing a product and placing an order, and as a result, the order was canceled. They used my money and used my most valuable resource - time. At the time of the orders, the promotions were in several stores for the goods in the order, and after 5 days the promotions were over everywhere. I had to buy diapers at a different price. I do not advise!!!!!!!!!

On October 30, 2021, I made an order on the Eva website. When the courier arrived, he threw the parcel in his hands, sitting in the car and driving on, not being able to inspect the parcel with him. When I opened the parcel, it turned out that one of the products (ORising shampoo) does not match the description and photo. I ordered the ORising Filler System Volume Shampoo (https://eva.ua/pr107401/) and received the ORising Bagno Capillare Volumizzante (https://drive.google.com/file/d/1TOiXgHsyEkdvUW_Raq0_hrK_dcVdHr) . Added a photo at the link. After that I contacted the eva.ua Hotline. I still haven't received an answer to the question of where to send the goods. When asked at whose expense the return will be made, I received the answer: "at the expense of the buyer." I note that I do not agree with the latter statement, because according to Part 5 of Article 12 of the Law of Ukraine "On Consumer Protection" of 12.05.91 № 1023-XII "Agreement concluded outside commercial or office premises (including trade through online store), it may be assumed that the products or results of works (services) that were sent by mail must, in case of termination of the contract, also be returned by mail. The seller (performer) must reimburse the consumer for the return of the product. " Please respond as soon as possible. I want to send back the goods I don't need, get my money, and buy the goods I need as soon as possible.

ordered lipstick for 240 UAH. Catkin CO1, they sent a completely different color Catkin CO158, order number 08025615, the operator said that these are your problems, and no one will change you. It turns out that they can put any shitty product they want there, and no one is responsible for anything, hiding behind like you agreed to the terms when ordering? Yes, only I never signed with my own hand that I agree to such a divorce, for my own money

The first time I ordered, everything was quickly sent and it came. I decided to order a gift for the child for the second time on the other, in advance and paid immediately, which was my mistake. I placed the order on October 29, problems with payment began (they did not see her). Then the problems started with the dispatch, they called 3.11 they said the order was issued awaiting dispatch, they called 4.11 they said the order will be sent today, at most tomorrow, they called 5.11 they said they could not promise when they would send it and the order could not be canceled. Based on all this, I have a question, why then say, "promise" that the order will be sent today and why each operator says different things (who wants what) I am disappointed

In the online store "EVA" made an order, paid by card. After 5 days of waiting, I called the hotline. It turned out, according to the operator, the order was collected, but, for some reason, was not sent. They said they would return the money. After waiting a day, I called again (I don’t know whether to cry or laugh) ... One operator said that the money would be returned within 1 to 4 hours, waited - there was no money, I called, the second answered up to 3 days, the third completely reassured, saying that the return period is up to 30 days. In short, no money, no order ... Now I sit and wonder whether I gave the EVA store money or gave an interest-free loan

In the online store "EVA" Order No. 07645936 (Oct 19 10:57) was purchased Hermes Terre d'Hermes Eau de Toilette for men, 50 ml (TESTER) Product code: 633886, as indicated on the product page made in France, in fact sent made in the Czech Republic! Shame on "EVE" - you are deceiving your customers! The hotline did not dare to return the question, complete disappointment in this "cool store". If necessary, I can provide all the photos and screenshots.