Важливо!
There are no questions to the Eva.ua store - they accepted the order, processed it, sent it, received it - everything is in order. But there are questions to LetyShops, the procedure for calculating cashback is somehow very mysterious and repulsive to the user. if the order is confirmed by the store, received by the user, the question is closed by everyone, then why does the cashback for this order occur in "up to 130 days"? During this time, you can forget about the order 10 times, and about the store, and about this service once there is no return from it.
Good day!
Each partner store has its own time frame for data processing. We publish the waiting time on the transition page so that each user can familiarize himself with it before placing an order :) As soon as we receive the commission, the cashback status will change to "Enrolled".
LetyShops team
I agree with all previous speakers about the dishonest behavior of the store. Made and paid for order No. 08907795 dated 11/29/2021 for a large amount. According to all the announced cashbacks, I was rubbing my hands. We called on 12/04/2021 and said that there was a failure in the warehouse, but for me nothing changes - only the order number. They forgot, however, to add that the money will be returned and again taken as payment, which means I lose all cashbacks. Refused an order - it's unpleasant when they try to cheat! Today is 12/07/2021 - the money has not been returned yet. It is a pity that I had not read the reviews before - I would not have contacted.
Hello!
We are very sorry that you had to face this situation. There was a technical failure while ordering №08907795 and your order was canceled. Your question вжеSR02008111 on EVA.UA has already been created regarding your question. Please wait, as soon as the answer is given, you will definitely be given feedback.
We hope that our further cooperation will be exceptionally positive.
Good day!
EVA.UA store
I ordered the goods, specially raised up to a considerable amount to take part in the action, in the end I have to play with filling out the application to confirm the cashback. It's just sad ... Eva doesn't let me down for the first time, and not only in terms of cashback.
Good afternoon, Dmitry.
Did not receive information from partners for your order. We look forward to hearing from you and rewarding you.
To track the status and result, expand the application field in the personal account as in the example .
The LetyShops team
Made a purchase solely for a raffle ticket. No cashback, no ticket, respectively. I see that this is not the only situation for me. Conclusions I have made.
Victoria, good afternoon.
We haven't received anything from the store for your order either. The request was sent to partners, but they have already contacted you in order to help with cashback.
Unfortunately, there will not be a ticket for a lost cashback ( according to the terms of the promotion ) :(
LetyShops team
Ordered in Eve (No. 08826396) 11/27/21. They called on 2.12.21 on the 6th day and said that the parcel did not fit into the post office, although there was up to 15 kg, and the order fit the dimensions. The consultant called and said that they could not send to the post office and you need to cancel the order in any case and create a new one with readdressing to the branch. It seems like you can't just change to a branch, so there is no getting out of the cashback payment. Accordingly, that cashback is lost. Last time I bought it in this store! Very disappointed
Hello!
We have checked the information you provided and found that your order №08826396 had the following list of products:
- Washing powder Losk Color automatic, 60 cycles of washing, 9 kg;
- Silan Aromatherapy Magic Magnolia laundry conditioner 108 washing cycles, 2.7 l;
- Window and glass cleaner Clin Windows & Glass Lemon, 500 ml (spare);
- Mr Muscle glass cleaner Morning dew, 500 ml (trigger);
- Solid soap Duru Fresh Sensations Ocean Breeze, ecopack, 4 * 150 g.
When packing these goods, a box is used, all goods are protected by airbags to ensure careful transportation. As your order contains sufficiently dimensional goods and protection is added to them, the volume of such a parcel does not meet the standards of delivery to the Post Office. The maximum parcel volume for the Post Office of Nova Poshta is 406030 cm. Due to all the above conditions, we were not technically able to send this order in the delivery method you have chosen. We sincerely apologize for the inconvenience. You can always contact our Hotline to edit the delivery method and we will be happy to help you!
EVA.UA store
I ordered a product from Eva to take part in the drawing from Letyshop. Orders from 23.11 №08640279 and from 26.11 №08640279-1 did not receive any! On the first order, they called the 26th and said that there were no three positions. Okay, I replaced them. A new order has been created. On December 1, 2021, I called the call center to find out what was going on with the order and I was told that there were no more than five positions. How is it? And to the question, if I make a replacement, will my order be delivered? I was told that there was no guarantee that the items would not fall out of the order again. Letyshops do not take such partners.
Hello!
We are very sorry that you encountered a negative service and received unpleasant impressions from the purchase. Orders in the warehouse are collected following the queue, but, unfortunately, during the processing of your order №08640279-1 some goods that were booked for your order turned out to be of inappropriate quality. Due to the large number of orders due to the promotional period, similar items for the replacement of goods were no longer available.
We sincerely apologize for the inconvenience.
We ask you not to jump to conclusions, we will be sure to find out why this happened, so that such situations do not happen again in the future. We hope we can change your attitude towards our chain of stores in the future.
EVA.UA store
I ordered a considerable amount of money from Eva only because the cashback was increased and to take part in the draw from Letyshop. As a result, Eve's cashback did not automatically appear, and according to the rules, I cannot take part in the draw in this case. Cashback has not yet been found, although I paid for the product online and received it a long time ago. It turns out that Letyshop does advertising for Eva, and Eva stupidly ignores the payment for such advertising, stupidly divorces!
Hello!
The store has established itself as a responsible partner. Thank you for applying for cashback in your personal account. If the conditions of the store and the algorithm of the purchase were not violated (for example, placing an order after switching from another advertising resource), the partners will pass the commission. The manager is waiting for the application to be processed together with you in the application.
We understand that you are a little upset by the situation with the tickets. According to the terms of the promotion, they are available only for orders that automatically appear in the personal account. You can make purchases to open tickets until December 28.
The LetyShops team
made the first order on 11/09/21, took 11/13/21. 17 days have passed, but there is no cache back. a very long time to wait for a refund ... the maximum term for crediting is written as early as March next year! there are no complaints about the product to the store. packed well, delivered quickly, everything matches the description
Good day!
Cashback is credited to the balance according to the terms that are available on the page to go to the store. This time is needed to process and transmit information :)
LetyShops team
Canceled a paid order after 6 days of waiting
Good afternoon, Marianne!
We recommend contacting the store's support service to understand the reasons for canceling the order. We are sure that the EVA.UA manager will help in the situation.
LetyShops team
Eve's service has improved. I can recommend.
Terrible shop !!! I ordered a package of diapers for the child earlier (not because of the summer shop), they delivered them to the Nova Poshta branch without any problems. I decided to order a shop in the summer, because it is a good cashback. The next day, the manager called me back and culturally "divorced" me. He said that it was not possible to deliver the goods to this branch of Nova Poshta, kindly proposing to forward them to another branch or send them by courier. But!!!!!!!! You need to re-order the product without cashback, respectively! This is despite the fact that similar goods were delivered to this branch of the state of emergency without any problems from Eva !!!!!, from Rozetka, and from other similar stores. Repeatedly! In conclusion - do everything to cancel the order! If you say that you are waiting for the goods and are not interested in other options - just cancel! It is better not to deal with this store!
Good afternoon, Nazareth!
We are very sorry that this situation happened.
We see information that your order № 08691105 is in the status "Sent". As soon as it is delivered, you will receive an SMS. We hope that our further cooperation will be exceptionally positive.
Good day!
EVA.UA store