Purchases at Casa del Libro ES with cashback in Spain
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (114)
Therefore, we publish only our customers' reviews.
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Lately the cashback is no longer credited.
Hello!
To improve your experience a little, we have paid you cashback ❤
Please try to make your next purchase in this store in the experiment mode through another device, for example, your computer. If you have any questions, please contact us and we will help you.
Greetings,
the LetyShops team
Reading comments it seems that I have been another of those affected when the cashback is high. I made a purchase that gave around 21% if it exceeded 50 euros on the letyshops anniversary and the cashback automatically did not appear. I have complained with screenshots of the purchase and now they inform me that they are going to transfer it to the store and that it may take up to 4 months to give me my cashback. Honestly, I was very disappointed. If this store cannot afford such figures, they should reduce the cashback or not participate at all. I hope to have my cashback soon.
Hello Maria!
Thank you for your review on our page, your opinion matters to us.
Unfortunately, the cashback for your order did not appear in our system, so we had to submit a claim to our partners. As soon as they respond to us, we will notify you immediately. We hope to receive a quick and positive response.
All the best,
the LetyShops team
These 5 stars are for Letyshops, not for the House of the Book. Thank you for resolving the incident so quickly, even assuming the financial burden of the possible malfunction of La Casa del Libro when it has increased Cashback. And the personalized treatment is also very appreciated. From 10!
Hello.
We appreciate your opinion! If you have any complaints, do not hesitate to contact us, we are always ready to help you.
All the best,
the LetyShops team
It has always worked very well for me UNLESS WHEN THERE ARE high CASHBACKS. I made a very large order (since they said 25% cashback) and the cashback does not appear as pending. After making an incident they tell me that it can take UP TO 4 months for the store to respond! And then 4 more months to get your cashback back! Despite sending evidence to prove that you have made the link work. Disastrous, fatal.
Hello, Arlina!
We see that the cashback appeared in your account automatically, but for part of your order. Don't worry, you have an open question about it. Our agents will help you if the cashback amount does not change before the confirmation date. We hope for your patience and understanding ❤
All the best,
the LetyShops team
If the cashback is multiplied it is difficult for them to accept it. I had to complain once and this second time I'm still waiting after a month, they don't recognize it even if I provided a screenshot with the purchase and the cashback activated. I don't know why they offer stores that don't comply. If you make the purchase directly on their website, obviously no problem.
Hello!
We apologize for the situation that occurred, the situations of losing cashback are not pleasant for us either. To address the issue, we have already contacted our partners and hope to get a positive response soon.
All the best,
the LetyShops team
Whenever the cashback percentage is higher, there is a problem with the order if it is made through Letyshop, however the same does not happen directly from their website. It seems that they do not want you to place the order from the app to avoid cashback.
Hello!
We apologize for any inconvenience. Try restarting our application, clearing cookies or trying to make the purchase with cashback using the mobile browser on the letyshops.com website. We hope it doesn't happen again.
All the best,
the LetyShops team
Until now I had not had any problems with the book house but on this occasion I did. I placed my order through the letyshop App as always, only this time to pick up in store because it was for my daughter's needs so that the package would not arrive with her at home. I think they had increased the cashback at that time. Well, the first thing is that I don't get a pending cashback and the second thing is that they cancel my order without warning because they say that there is no stock in the pick-up store. Which at first seems ridiculous to me because they have a warehouse and if they are missing something they can send it to the store they want. Making me waste time and having to order again, this time I order it at home to make sure there is stock and they don't cancel it again. Well, I order it again through the letyshop App and the cashback is not pending again, I already received the package ten days or more ago and today I got a letyshop bonus because the supplier has not credited it when it was done with the conditions for cashback. Good for letyshop for responding with the bonus but very bad for the book house
Hello!
We are sorry that you had the experience like this and we hope it does not happen again in the future.
We wish you happy holidays!
All the best,
the LetyShops team
