Purchases at Booking.com with cashback in Germany
Cashback is credited for booking of hotels and apartments only.
- for paid taxes and hotel fees (they are usually stated apart);
- for the "Booking.basic" category (information about that can be found near the room price);
- in case of using Wizz Discount Club Card;
- for cars rented via Booking (to receive cashback for that you have to go to the website via Rentalcars page).
Attention:
- Cashback cannot be combined with any kind of bonus or discount.
- To qualify for cashback you must complete your purchase within the same session you start the purchase without exiting your browser. Opening a new tab or returning later will result in cashback not tracking.
- Processing of lost orders occurs only if the following two screenshots are provided: a room reservation confirmation from your personal Booking account and a proof of payment, for which a bank statement or a hotel receipt can be used.
- The room price after going to Booking.com from our website can differ slightly from the one displayed if visiting Booking directly. We recommend you to sign up or log in to your existing Booking account (if provided) to check the price.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the store's and your account's currencies.
You may lose your cashback if you have searched for other offers on price comparisons or similar websites. That's why we recommend that you delete cookies from your browser before clicking through from LetyShops to the store. More information can be found here.
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Hello!
Thanks for your feedback. Unfortunately, for some reason we have not yet received information on your order. To resolve this issue, please contact our care service - the "Help" section of your personal account. We will try to resolve this issue and help you.
If you have any questions or suggestions regarding the work of our service, please contact us. Have a good day!
Best wishes,
LetyShops team
Hello!
Thanks for your feedback. If 60 days have already passed after the date of actual residence, please create an appeal through the "Help" section of your personal account. Care managers will try to help you with this issue.
If you have any questions or suggestions regarding the work of our service, please contact us. Have a good day!
Best wishes,
LetyShops team
Hello!
Thank you for your feedback. The fact is that every day a very large number of orders from Booking.com are successfully recorded in our system after making a reservation. If the cashback is not displayed, it is likely that third-party extensions affected our affiliate link, or the order was not placed taking into account the rules for purchases with cashback: https://letyshops.ru/pravila
Please leave a request through the "Help" section of your personal account. Care managers will try to find out the reasons for the loss of reward on orders and help you.
If you have any questions or suggestions regarding the work of our service, please contact us. Have a good day!
Best wishes,
LetyShops team
Hello Yana!
Thanks for your feedback. Usually, cashback is displayed in your account within 24 hours from the moment of registration. If the cashback is not displayed, it is likely that third-party extensions affected our affiliate link, or the order was not placed taking into account the rules for purchases with cashback: https://letyshops.ru/pravila
You can always contact us. Care Managers will try to find out the reasons for the loss of the order remuneration and help you.
If you have any questions or suggestions regarding the work of our service, please contact us. Have a good day!
Best wishes,
LetyShops team
Hello, Natalia!
Thanks for your feedback. Usually, cashback is displayed in your personal account within 24 hours from the moment of registration. If the cashback was not displayed, it is likely that third-party extensions affected our affiliate link, or the order was not placed taking into account the rules for purchases with cashback: https://letyshops.ru/pravila
You can always contact us. Care Managers will try to find out the reasons for the loss of the order remuneration and help you.
If you have any questions or suggestions regarding the work of our service, please contact us. Have a good day!
Best wishes,
LetyShops team
Hello!
Thanks for your feedback. We understand that you are waiting for confirmation of this cashback for a sufficient period of time.
The fact is that we do not cooperate with stores / services directly, but through partner programs, so communication becomes more complicated. We usually receive confirmation from our partner booking services within 60 days from the date of actual stay. But we are sure that the cashback for your order will be confirmed shortly.
If you have any questions or suggestions regarding the work of our service, please contact us. Have a good day!
Best wishes,
LetyShops team
Hello!
Thank you for your feedback. We sincerely understand your dissatisfaction with the non-accrual of cashback and share it, as in this situation we also do not receive remuneration for such orders.
For our part, we turned to our partners for help to clarify this issue. Since we do not cooperate directly, but through partner programs, communication becomes a little more complicated.
Dmitry, don't worry, we will not disregard your question. The manager with whom you corresponded in the appeal will certainly answer you as soon as we receive information from our partners.
If you have questions and suggestions about the work of our service, be sure to write. Have a good day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. The process of booking confirmation and cashback crediting is automatic, and as soon as the service sends the corresponding confirmation, the order status will change to “Enrolled”. The time for enrollment is necessary for the service to confirm the reservation and other technical delays that may arise.
We would like to draw your attention to the fact that cashback is confirmed on average within 60 days from the date of actual check-out from the hotel.
Don't worry, very soon the cashback for the order will be credited to your balance. If this does not happen within 3-4 weeks, be sure to report it.
If you have questions and suggestions about the work of our service, please contact. Have a good day!
Sincerely,
LetyShops team
