Purchases at Temu with cashback in Brazil
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (53)
Therefore, we publish only our customers' reviews.
- Argentina
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- Other country
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SCAM, you make a purchase of a product worth 200 euros with CashBack as a new user and they mark the order as lost or rejected. When you contact Customer Service, they make up that there is a limit of 30€ of CashBack that is not stated ANYWHERE. Also, when the store rejects it, they only give you 10 euros, when based on their conditions I should have received TEN TIMES THAT AMOUNT. I am thinking of filing a fraud complaint with the Consumer Agency.
Hello, Hector!
We are very sorry about this, but we have not received any compensation from the store. Therefore, we have applied the maximum possible bonus from our own funds to support you. We hope that the advice given by our agent will help you in future purchases.
very bad, after doing the 100% Cashback and attaching all the screenshots that are requested of me so that the cashback is returned to me, they reply saying that they have no news of something, so I will not use it again since they do not meet the conditions.
Hello, Juan.
We understand your emotions, situations of losing cashback are unpleasant for us too.
Unfortunately, the reward for the order was not transferred by the partners, therefore we cannot credit you with the full cashback. We hope that your future purchases will be successful. To do this, you will be helped by the recommendations given to you by the manager at the consultation.
I am reading your opinions and I agree with the one star opinion, because you can't give 0 stars. Since I have been registered with LetyShops I have always had problems with the Temu Cashback, you always have to complain. On 29-11-24 I made a purchase, the Temu Cashback advertised was 100% for new customers (which is my case) and with a € limit, which I exceeded. Logically the cashback did NOT appear. LetyShops' response: Unfortunately, we have to inform you that the store does not accept cashback requests. Due to this restriction, we cannot contact our partners to investigate the cause or compensate the total amount of this cashback with our funds. I THINK THIS SEEMS LIKE MISLEADING ADVERTISING, I don't know if it is on the part of LetyShops since the advertisement is on your page or on your part. Letyshops, if you are receiving so many complaints about YOUR PARTNER TEMU, then they should either comply with what they announced or kick them out. You and we will not receive anything from that store, but at least we will not feel cheated. Regards.
Hello!
We fully understand your emotions. Unfortunately, it is not possible to claim the lost cashback directly from the store, so we have applied the maximum possible bonus from our own funds to support you ❤
We hope that the advice our agent has given you will be useful in your next purchases.
The same thing happened to me as to many others I read about here. I made an order on Temu because I didn't know the app and they were supposed to give me 100% of the purchase back, so I wanted to try it. The prices were a bit exorbitant for low quality products, but since they were supposed to give me the purchase back, I bought it. The cashback didn't appear so I opened a request and gave all the information that I made the purchase as per the store's guidelines, but it appears that it is a "lost order" and that I am going to be credited €3 or something like that, when I have spent more and they were supposed to give me the full amount. Everything is very bad, both on the part of Temu and on the part of Letyshops who have given me that balance to try to make me conform with that, everything is very bad.
Hello, Ahinara!
We apologize for any inconvenience caused. We have already credited a 5 Euro bonus to your balance. We really appreciate that you have purchased with our service and we hope that you can understand our limitations.
If it is already cheap, with Letyshops it is twice as cheap. The bad thing is that in Temu you have to spend a minimum to order. The cashback took a long time but it arrived.
The truth is that you can find everything. But lately the prices have gone up a bit. I accepted the discount they gave me for ground shipping and of course you lose cashback. I don't know the reason but in the last purchases I have to claim the cashback since it doesn't appear automatically.
Hello, Yolanda!
We are sorry about this. To make your experience a little better, we have credited the cashback for your last order ❤
I really like this page, I buy a lot, they are very serious, and if I have to return a product I have not had any problem, they are very kind. Temu has captivated me
Regarding the purchasing conditions at Temu, I have noticed that as you buy more, they get worse (higher minimum purchase to avoid paying shipping costs and fewer refunds for price adjustments than at the beginning). And regarding Cashback with LetyShops, something is also happening because many of the purchases I make do not appear and after claiming the ones with higher amounts (I am not going to bother about a few cents of cashback), Letyshops tells me that Temu has not validated those purchases and they do not validate my cashback (if I receive something, it is because Letyshops gives it to me to compensate for the loss). I do not like being fooled and if it continues like this, I will stop buying on this platform (the quality is still more or less the same as other similar websites: low-medium).
Hello!
Thank you for sharing your opinion. We see that the cashback for your last order has appeared in "pending" in your account.
We would like to investigate the situation and help you, so we have written to the email linked to your account. We look forward to hearing from you.
