Hello.
We are sorry that you have faced such a situation.
Like and you, we are also interested in the accreditation of cashback. Only in this case do we receive a commission from the partners. Loss of cashback can be caused by several factors: violation of the terms of the store or our service, prolonged payment (more than one hour), use of promotional codes. We also recommend that you disable third-party extensions in your browser during your next purchases.
We see that you have already created a request, of the lost cashback. Track their status. As soon as we get any news about your cashback, we will notify you.
Sincerely,
LetyShops team