Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
Cashback does not work in this store. I moved from the site to the store, made an order, the cache was not displayed (although the store got 3 orders at once, changed the payment methods). I took the order the next day. Information about the cashback has not appeared.
Hello Irina!
Thanks for your feedback. We are very sorry that you are faced with a situation of non-accrual of cashback for your order.
To resolve the issue, please write to us through the "Help" section of your personal account, we will definitely try to figure out why the cashback on the order was not displayed automatically, and help you in this situation.
We will be waiting for your request. Have a good day!
Sincerely,
LetyShops team
Firstly, after ordering, cashback did not appear. Secondly, these .. They sent me a used blender (or from the window). Don't buy kitchen appliances from them.
Hello, Alexander!
Thanks for your feedback. We are very sorry that you are faced with a situation of non-accrual of cashback. According to the data from your personal account, your question has already been resolved in circulation.
We hope that such situations will not happen again. Have a nice day!
Sincerely,
LetyShops team
I agree with Denis - cashback does not work for them. All my orders were paid out of pocket support. Who orders - immediately screen at all stages, tk. almost certainly cashback will not be displayed. Overall, the store is not bad!
Good day!
Thanks for your feedback. It is a pity that you have encountered difficulties in calculating cashback in this store. Orders from the Moyo UA store are successfully recorded in our system and cashback is credited.
Every day we work to improve our service and make many test orders, and we are sure that if you follow all the rules for making purchases with cashback when placing orders, then there will be no problems with fixing orders.
If you have any questions and wishes regarding the work of our service, be sure to write. Have a nice day!
Sincerely,
LetyShops team
Good afternoon, Denis!
Thank you for your feedback. We are sincerely sorry that the cashback for your orders was not automatically registered. We are very grateful to you that you place orders in accordance with the rules for making purchases with cashback, however, some browser extensions and programs may unfairly substitute our affiliate link and thereby take all your cashback for themselves.
Believe me, it is very important to find out the reason for not accruing cashback, so we contacted the store and are waiting for a response about your order. We do not cooperate with all stores directly, but through affiliate programs, so you need to wait a little longer for an answer than we expect.
Do not worry, please, the care service manager keeps control of your appeal and as soon as we receive an answer, we will immediately contact you and try to help.
For your second order, we have also sent a request and hope to receive a positive response.
If you have questions and suggestions about the work of our service, be sure to write. Have a good day!
Sincerely,
LetyShops team
Good day!
Thank you for your feedback. We understand that you want cashback to be credited to your balance immediately after receiving the goods, but the store needs some time to check the information and make sure that the order will not be returned. The approximate date for crediting cashback for your order is 10/24/2017. Since the date is approximate, cashback can be credited earlier or a little later.
We ask you not to worry, if you made a purchase according to the rules for making purchases with cashback, cashback will definitely be credited to your balance.
Be sure to contact us if you have any questions. We are always in touch and will try to help :)
Sincerely,
LetyShops team