Good afternoon
Thank you for your feedback. Unfortunately, indeed, orders from the TOMTOP online store were not automatically recorded in our system.
To successfully accrue cashback, it is very important to adhere to the rules for making purchases with cashback , then there should be no problems with fixing orders.
For our part, we have sent a request to the manager who is responsible for cooperation with the TOMTOP store and will try to find out the reason for the loss of cashback, as soon as we receive a response from the store, the manager with whom you corresponded in the appeal will contact you.
Don't worry, we will do our best to figure out the reason for the loss of cashback and help you.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. We are very sorry that this situation happened to you.
Unfortunately, when using promo codes, cashback may not be credited. For this reason, we have placed this information in the rules for purchases with cashback.
The manager you corresponded with in the request has already contacted our partners to resolve your issue. As soon as we receive relevant information, we will immediately inform you in the request. We hope that the issue will be resolved soon.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team
Hello!
Thank you for your feedback. Cashback is usually credited to your balance after the store is sure that you are satisfied with the purchase and will not return the product. Each store has a certain period during which the order information is processed.
You can see the estimated date of cashback confirmation yourself in your personal account in the Orders and Finances section by hovering your mouse over the question mark next to the order status.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team