An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
Highly recommended. Some purchases did not show the cashback or some were rejected, but most were fine. It's an extra, so it's okay if they don't give you the cashback. But I still really like using Letyshops.
Hello.
Thank you for sharing your experience.
If any of your purchases haven't been recorded, please create an automatic request in the "My Cashback" section of your account. We'll do everything we can to find the refund and return it to you.
For other questions, you can always find the answer in the "Help" section.
All the best!
The LetyShops team
LetyShops, including Shein, has always worked well for me until I placed an order with this store with a 35% discount on cash, and I never received any feedback. And now I'm waiting four months for the store to refuse. Disappointing.
Hello, Silvia.
Don't worry, please. We'll do our best to find the lost refund and return it to you. Please monitor the status of your request. Most of the time, we receive a response from our partners within 4 months ;)
All the best!
The LetyShops team
I made an order at the beginning of August, the cashback appeared while waiting, I received the parcel safely, I didn’t open any disputes, I didn’t return anything, I waited for the accrual, and here you go, a refusal out of nowhere!
Good afternoon
We have already submitted a request to partners to understand the reasons for the cashback rejection. Manager Anastasia will monitor the process in the appeal and wait for the answer together with you.
LetyShops Team
cashback always appeared regularly, but after making a large order, since the cashback was 25%, it was completely lost, and it takes 4 months to find it, although proof of purchase was provided, very disappointing
Good afternoon
Daria, the service is also interested in cashback being recorded. Only in this case do we receive a commission from partners. A request has been sent to partners regarding your order to determine the reasons for the loss. Most requests are processed before the specified deadline :)
LetyShops Team