Hello!
Thank you for your feedback. We are very sorry that you have such an opinion about our service. Before going to online stores (services) in the "Tariffs / Conditions" section, we always publish information about cashback rates for orders, our clients can familiarize themselves with them and evaluate the benefits of online purchases or contact us, we are happy to advise you on all questions that relate to the work of our service.
The GearBest store independently determines whether you are a new or regular customer of the store and transmits this information to us, depending on the data, cashback is credited. To get the maximum benefit at the rate of a new client, you could place one order, which would contain several items of the product. But, unfortunately, you have placed 2 different orders and, accordingly, you have been credited with cashback at different rates.
Yes, indeed, all new users are provided with a Premium account for 7 days, with which the cashback will be increased by 30% of the usual cashback rates to make purchases more profitable. Believe us, we value each of our users and it is very important for us that you are satisfied with the work of our service.
We hope you will continue to use our service in the future, there will be no problems.
If you have any questions, please contact. Have a good day!
Sincerely,
LetyShops team