Purchases at YOOX RU with cashback in France

Hello!

Thanks for the comment.

The cashback on order was credited to your balance from the funds of the company. To find out why the partners did not pay a reward for your purchase, we sent a special request. The manager of the care service Natasha is waiting for the result and will report the answer as soon as he enters the system.

With the first day of spring!

Respectfully,
LetyShops team

Hello!

Thanks for the feedback.

Analyzed your account. We see that you do not have a transition from our website to the store page for the date, which is visible in the screenshot with order information.

The transition before each purchase is one of the basic rules for calculating cashback. You can familiarize yourself with your transitions in your personal account, section “Orders and finances”.

We are sorry that this happened. Our extension can help with this. It will remind you of the opportunity to get a cashback, simplify activation and minimize the risk of losing it by warning about rewriting the affiliate link with another extension or program.

Be sure to write if you need help.

Have a great day!

Respectfully,
LetyShops team

Olesya, hello!

Thanks for the feedback.

Rewards for orders at the YOOX store are accrued. The partner has proven himself on the positive side during the cooperation. Let's try to figure out the reasons for losing cashback together. To this end, we have created contacting worries. We hope for your assistance and will be happy to answer in the "Help" section.

Respectfully,
LetyShops team

Anatoly, hello!

Thank you for your feedback.

The cashback rate is determined based on the conditions of cooperation with partners. It can be increased with Lety codes, statuses and during promotions. You have the right to choose the discount that will give more benefits for an online purchase. Unfortunately, when placing an order through the store’s mobile application, cashback is not credited. Buying through our service, users get the opportunity to participate in contests, sweepstakes and get pleasant prizes.

There will be questions - write. We will be happy to answer.

Respectfully,
LetyShops team

Good afternoon, Alexander!

Thanks for the comment.

It is important for us to analyze this situation and help so that purchases with the service bring only positive emotions.

If it happens that the cashback for the purchase is not fixed, be sure to understand the reasons and give recommendations so that this does not happen again in the future. Colleagues from the care service contact the partners through whom we work with stores to find out why the cashback did not appear. Since we do not work directly with stores, we get an answer on average within 2-4 weeks.

An appeal to the care service No. 1404587 was created on your behalf. Please respond to the request so that we can help as soon as possible.

Respectfully,
LetyShops team

Hello Anastasia!

Thank you for writing about the situation.

In order to help, we created a call to the customer care service. You can familiarize yourself with the appeal and give an answer in the Help section of the Personal Account - My Contacts section.

We will wait for feedback. Have a wonderful day!

Respectfully,
LetyShops team

Hello Nikolai!

Thank you for writing to us. It’s nice to inform you that the cashback for your order has already been credited automatically according to the data from the YOOX store.

There will be questions about the service - write, we are always open to communication.

Respectfully,
LetyShops team

Good afternoon, Marcel!

Thank you for your comment. We see that you have already created an appeal to the care service to resolve this issue. The manager took control of your appeal and will respond to it within a day.

Respectfully,
LetyShops team