A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
They returned the entire 100% cashback and now I will eat shawarma. The service is imba
Delicious! =)
give me my cashback back
Greetings!
To resolve the issue of uncredited cashback, you need to create a request in your personal account, in the “My Cashback” section, by filling out the form.
We will check the data in the system and contact partners to find cashback.
If you encounter any difficulties, please let us know in the "Help" section of your account.
Have a nice day!
How to track an order
Good day!
Go to your Temu account, in the "Your orders" section you can track the parcel.
Why did I pay for purchases on temu for 515 UAH, but in letishops the amount is 20 UAH less?
Good day!
Cashback is accrued only on the actual payment amount (excluding used bonus points, Temu credits, payment from the store's internal wallet or using a gift card, or any other similar virtual payment method).
The amount of confirmed cashback may differ from the amount in the "pending" status due to differences in exchange rates, as well as the deduction of VAT and any other fees.
How to track an ordered product.
Good day!
Go to your Temu account, in the "Your orders" section you can track the parcel.
In today's digital world: not crediting cashback from a mobile app is nonsense! I think a lot of people use their phones to place orders.
Good day!
You can make a purchase from your phone, simply through the browser version of the site.
The store doesn't currently give rewards for purchases made in their app. Hopefully, this will change in the future.