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Don't forget about Cashback rules and advices

Purchases at Цитрус UA with cashback in France

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Важно! Кэшбэк не начисляется за заказы из категории Препейд (модемы), Технические аксессуары, Эстетические аксессуары, ТВ, Смартфоны SAMSUNG.

 

Кэшбэк для Цитрус UA предоставляется для Украины (кроме Луганской, Донецкой областей и АР Крым).
 

Reviews on Цитрус UA (21)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
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• are non-informative (only star rating or a few words)
19.08.2018

Again, problems with the accrual of cashback in Citrus. Apparently, Citrus "cares and respects" its customers. The last two times ordered in Citrus and both cashback canceled. Every rah has to contact the Letyshops support service. I highly recommend Citrus for its devil-may-care attitude.

The review was translated from Russian using Google Translate. Show original Show translation
20.08.2018

Hello, Bogdan!

Thank you for sharing your shopping experience through our service.

Cashback rejection and confirmation is an automatic process that is carried out based on the data entered into the system.

Causes of cashback rejection can be applied coupons or promotional codes that are incompatible with cashback, as well as making changes to the order after placing through our service.

According to the information from your account, you openly contact customer service. With your help, we will definitely try to understand the reasons for not cash back and help solve this issue.

Thank you for shopping with us. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018

12/17/2017 in the store citrus made a purchase of the console for 2400 UAH. through Letishops. For a long time, cashback was not credited, now it is credited, but with a balance of 0 rubles.

The review was translated from Russian using Google Translate. Show original Show translation
02.06.2018

Hello, Gennady!

Thank you for your comment.

According to the terms of the cashback, the Citrus UA store from 01/11/2017 to 01/17/2018 cashback was charged at a rate of 1.25% for only products from the category Apple (iPhone, iPad, Mac, AppleWatch, AppleTV). For other categories of products, no cashback was provided.

There will be questions about the service or the terms of the cashback - write.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.05.2018

Over the past 3 months, cashback is not confirmed.

The review was translated from Russian using Google Translate. Show original Show translation
25.05.2018

Hello, Alexander!

Thanks for the comment. We are glad to inform you that the cashback on your order has already been credited to the balance automatically according to data from Citrus UA.

Any additional questions, please contact. Have a nice weekend!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.05.2018

Quickly, quickly, everything is super.

The review was translated from Russian using Google Translate. Show original Show translation
04.04.2018
Everything works and is charged, there are inconsistencies but the Leti care service helps to cope with them, thanks to them for them! The main thing is patience :)
The review was translated from Russian using Google Translate. Show original Show translation
29.03.2018

01/27/2017 I bought a macbook. As a result, after a month the cashback was not credited, but rejected. Another month has passed and technical support for Letišops also did not resolve this issue. In general, I do not recommend Citrus or Letishops!

The review was translated from Russian using Google Translate. Show original Show translation
30.03.2018

Good afternoon, Vlad!

Thanks for the feedback. Indeed, the cashback of your order was rejected.

Confirmation and rejection of cashback occurs automatically based on the data that the store sends us. The cashback for an order may deviate if after its execution changes were made to the order, namely: part of the order was redeemed, items of goods in the order were changed, the method of delivery of the order, and other changes. You also need to place an order in one browser session and follow the rules for making purchases with cashback: https://letyshops.ru/pravila.

We have written a request to the appropriate store manager, who is responsible for cooperation with Citrus UA Store, in order to understand the reason for the rejection, and together with you we expect an answer. Unfortunately, the answer has not yet arrived. The delay is due to the fact that we do not cooperate directly with all the shops / services, but through special programs, so communication becomes a bit more complicated.

Vlad, we ask your wait a bit more. For our part, we promise that we will do everything possible to resolve the issue in your favor.

We hope for your understanding. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.03.2018

I ordered the smartphone 19,02,2018, but there is no cashback, as well as in the personal account, the payment is processed. Although the smartphone has long been received.

The review was translated from Russian using Google Translate. Show original Show translation
04.03.2018

Hello, Basil!

Thank you for your feedback.

We are very sorry that you faced such a situation and the cashback did not appear in your account. In order to help you in this situation, we created an appeal through the "Help" section of your personal account.

We will be very grateful for your assistance. We are waiting for your information.

Have a productive week!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.02.2018
For a long time cashback is credited ...
The review was translated from Ukrainian using Google Translate. Show original Show translation
11.02.2018

Almost 2 months have passed, cashback is not credited.

The review was translated from Russian using Google Translate. Show original Show translation
12.02.2018

Hello Mark!

Thanks for your feedback. According to our data, the store has really not yet given us a reward for this order, so the cashback is awaiting with the amount of 0 rubles.

Most likely, the store does not provide reward for the goods you purchased. Please check again in the table whether funds are charged for this category of goods. If yes, please contact us, we will try to help.

We will be grateful for the feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.01.2018

Cashback credited !!! Thanks to the support team that helped in matters with this store. The slightest change in the order (for example, I changed the color of the phone) and the manager creates a new order and they don’t say it to you, and if it isn’t tracked down, then the cashback will not be credited. Also, after the expiration of the cash back deposit, it was displayed only thanks to the support service and my treatment with an attached print-screen confirming my payment for the goods.

The review was translated from Russian using Google Translate. Show original Show translation
28.01.2018

2 orders, from different computers, from different browsers, and the accrual from Letishops (Thanks to the Letishops team, which promptly works and solves the issue fairly!

The review was translated from Russian using Google Translate. Show original Show translation
26.01.2018

35 days have passed cashback is not credited.

The review was translated from Russian using Google Translate. Show original Show translation
27.01.2018

Hello!

Thanks for your feedback. Usually, the cashback on request is recorded in your account during the day. To resolve the issue, please create an appeal through the Help section. We will try to understand and help you.

We will wait for your appeal. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.