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Don't forget about Cashback rules and advices

Purchases at Цитрус UA with cashback in France

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Цитрус UA (52)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
10.02.2020

Good afternoon! I will start by thanking the Leto Shops employees who stayed in touch all the time, informed about changes in work with the partner and instilled confidence in a positive outcome (payment of the required cashback). Regarding Citrus, he rated 3 stars for the following reasons: - the average waiting period was 30 days and this was indicated immediately after ordering and after one month of waiting, an update appeared regarding the maximum waiting period of 60 days. You - Citrus is a local partner and the deadlines, given the possibility of a return according to the law, are extremely overstated. For obvious reasons, foreign partners allow themselves! - regarding orders and their support from Citrus leaves much to be desired. Unexpected situations in the store, which are solved only by attracting managers; - Well, the cashback itself, which becomes like a lottery ticket ... About 8 weeks of waiting with a fairly low rating of a partner and a lot of negative reviews, including and with similar situations. BUT confirmed!

The review was translated from Russian using Google Translate. Show original Show translation
10.02.2020

Good afternoon!

Igor, thank you for taking the time to share a review.

We understand that we want to see the credited cashback on the balance as quickly as possible :) Time is needed for processing and data transfer. Cooperation with the store does not occur directly, but through an affiliate program.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.02.2020
I made an order with them, immediately changed the order number for no reason. The order was canceled, a new one was created, the Citrus employee calls back, asks why he canceled the order and created the same one, explained that I want to get a cashback. She proposed to recreate the order and indicate this in the comment on the order so that nothing would change. So did the order picked up by the desired number. Cashback 10% in the end came in 50 days, but came) Thank you)
The review was translated from Russian using Google Translate. Show original Show translation
08.02.2020

The most lame store in relation to its customers and for accruing cashback. If it were possible to put 0 stars, I would do it. 2 purchases were made in Citrus, in less than 2 hours he took them from the store, indicating the order numbers upon receipt. It seems everything is OK, but it wasn’t there. Upon arrival home, it turned out that in my personal account one order (of a higher cost) TsyTrusy was canceled due to some kind of double, although I did not order anything else. For this reason, the order was closed - as not completed, although for my part I took it without suspecting anything. After talking with the operator on the hotline, they told me that I just bought my goods without prior ordering at the store, although I received 2 order numbers upon arrival in Citrus, according to which my purchases were given to me. Next time I will shoot on the phone receipt of ordering in this bottom shop. Judging by the reviews, I'm not the only one. Why do we need such Letyshops partners who are engaged in a breeder, coming up with various muddy schemes because of which the end customer suffers. At the moment, the issue of crediting cashback from the fly is being decided. But I will not change the review in any case.

The review was translated from Russian using Google Translate. Show original Show translation
08.02.2020

Good afternoon, Artem!

We understand your emotions. It is a pity that this happened.
Apparently, the order was reissued, so the cashback was rejected. We will try to contact partners, and the manager will make every effort to help :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.02.2020
All paid, albeit on the last day of waiting. Recommend.
The review was translated from Russian using Google Translate. Show original Show translation
02.02.2020

I rate the store with one star, as far as I guess, they freeze as much as they can from their obligations. More than one and a half months have passed since the purchase on the stock cashback, but the money was not charged. Only after the intervention of Letishops, the money almost instantly went to the balance (I had a cashback of 1300 UAH). In fact - everything worked as it should, only had to wait a long time.

The review was translated from Russian using Google Translate. Show original Show translation
03.02.2020

Good afternoon!

Stas, apparently, the partners needed a little more time to process information on the order. We are sure that we will also receive a commission :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.01.2020

I made a purchase with anyone backing 10% more than 30 days passed but the cashback was not confirmed, the store does everything possible to avoid counting it.

The review was translated from Russian using Google Translate. Show original Show translation
22.01.2020

Good afternoon!

Vadim, each store has a deadline for crediting cashback to the balance. They are needed for reconciliation and transmission of information. The crediting date for your purchase has not yet passed. The manager keeps the issue under control in circulation.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.01.2020

The Citrus Store is a star, but the LetyShops team saved my cashback upon request, for which I am very grateful!

The review was translated from Russian using Google Translate. Show original Show translation
17.01.2020

Ivan, good afternoon!

Cashback for your order was not automatically charged. This may be due to a violation of the cashback purchase algorithm, or an error may have occurred.

We always try to resolve the issue with maximum benefit for users :)

Regards,
the LetyShops team

The review was translated from Russian using Google Translate.
14.01.2020

1. They promised a gorgeous percentage of cashback, but a very long time in anticipation. And as I understood from previous reviews it will be rejected. Free cheese only in a mousetrap. It is a pity that the cashback site does not deal with this all, could disable this citrus. I bought the goods only because of the high cashback rate, I would have bought it in another store. Take at least some action!

2. Just checked - my order number has also changed !!!
Order No. 10407957 (3384591).
I didn’t change anything myself. I placed an order and took it, that's all.
Full scam!

The review was translated from Russian using Google Translate. Show original Show translation
16.01.2020

Good afternoon, Yana!

Indeed, the cashback for your order is displayed with the status "Pending". Partners have not yet processed purchase data.
Created a call from your account to track the situation. If the cashback is rejected, we will make every effort to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.01.2020

Similarly, an order was made with a cashback, the next day the order number was changed, referring to the fact that the goods were in another store. Naturally, cashback is not accrued.

The review was translated from Russian using Google Translate. Show original Show translation
15.01.2020

Good afternoon!

We are very sorry that this happened. If, after placing an order, it is known that the order number has changed, please renew it. In this case, the cashback will be credited.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.01.2020
Citrus - Lochotron. Two orders were made in Citrus when cashback was 10%. Orders changed in the office without my knowledge. I immediately went to the store and specified whether there would be any problems with the cashback, I was assured that there would be. After that, I talked with the Citrus managers for a long time. They said I was shopping in the store, not ordering on the site)) although I just took the order with self-export. Here is the proof that I placed a normal order on the site: http://i.prntscr.com/sR5ylIiOR3aAIWUxilMPFw.png An analogous situation occurred with my friend. I do not advise anyone to use Citrus, although it was a very positive experience with him (
The review was translated from Russian using Google Translate. Show original Show translation
25.12.2019
Do not buy anything in this trash called "citrus" !!! He also made an order for a share of 10% cashback, at checkout there was one order number. Then in my personal account I saw that another number in brackets was added to this number. I called back to the hotline and asked by which number I would receive the order. Of course they answered me. that in the second, i.e. there will be no cashback. Naturally, I canceled the order and bought it in another, normal, store. Once again I was convinced that "citrus" is the bottom!
The review was translated from Russian using Google Translate. Show original Show translation
18.12.2019

The same garbage was led by 10%, made only one order yesterday, it paid all the norms, a cache back-up appeared in anticipation. But here is a miracle today in my zakah 5 orders, 3 of which are closed. I called to clarify what kind of garbage: “Oh, sorry, we sent it from another warehouse” ... I said that I won’t confirm the cashback, it’s also tied to the order, we will re-do it with the cashback, but as if I have to re-order and not 10%. Now I’m thinking of returning the roofing felts to the store and let them return the money as soon as the package arrives, roofing felts settle on this divorce. In general, do not get fooled by the citrus cashback, they will try not to return it by any means -_-

The review was translated from Russian using Google Translate. Show original Show translation
19.12.2019

Igor, good afternoon!

Custom cashback is currently showing pending status. If he rejects and you do not cancel the order, please send any confirmation of payment of the order. We will contact partners with this document to try to resume cashback.
Believe you make the right decision.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
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