*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Good day!
Thank you for your feedback. The problem lies precisely in the fact that, unfortunately, we cannot contact Aliexpress to sort out the current situation.
For our part, we do our best to minimize such cases. You can see for yourself that we are meeting you halfway and calculating remuneration for orders from the company's own funds.
Believe us, we are also interested in making all purchases with our service useful and enjoyable.
Your device may have spyware, viruses, or software that spoofs affiliate links. Also, if you did not install any programs, the programs could be updated and an unscrupulous update could enter the device, which could affect the appearance of a cashback.
Now there are many unscrupulous programs on the Internet, we work every day and test different ways of placing orders with different programs, extensions, viruses, and yet many of them overwrite and replace our affiliate link. All 100% verified points that affect the accrual of cashback are described in the rules for making purchases.
It is very difficult for us to test all devices with their software, as they update very quickly.
If possible, try the following purchases from a different device.
We really hope that no more problems will arise and that all your orders will be successfully recorded in your personal account.
Be sure to contact us if you have any questions. Have a good day!
Sincerely,
LetyShops team
Good day!
Thank you for your feedback. Remuneration for orders from the Aliexpress online store is usually fixed within 24 hours from the moment the orders are placed. But, for the TMALL store there are special conditions of accrual. At the moment, TMALL store is working in test mode and cashback is credited within 4 days.
Do not worry if you have placed orders by adhering to the rules for making purchases with our service, as well as the conditions that are published on the page to go to Aliexpress, cashback will be fixed.
If this does not happen, please leave a request from your personal account, section "Help". Our managers will promptly answer you and will be happy to help.
In the meantime, we are waiting for orders with you. Have a good day!
Sincerely,
LetyShops team
Good day!
Thank you for your feedback. Usually, cashback for orders is fixed within 24 hours from the moment of their registration. If your order is still not displayed, please leave an appeal through your personal account, the "Help" section, the care service managers will try to figure out the reason for losing the cashback and help.
If you have any questions, please contact. Have a nice day!
Sincerely,
LetyShops team
Good day!
Thank you for your feedback. You can also make purchases through our service in the Aliexpress online store and receive cashback. For the successful accrual of cashback, do not forget to read the rules for making purchases with cashback , as well as the conditions that are published on the page to go to the Aliexpress store.
Having accumulated the minimum withdrawal amount of 500 rubles. You can withdraw money to electronic wallets: Webmoney, PayPal, Qiwi or YandexMoney.
If you have any questions, please contact. Have a nice day! :)
Sincerely,
LetyShops team
Good afternoon, Mikhail!
Thank you for your feedback. We understand your dissatisfaction with the non-accrual of cashback, but do not be upset, we will definitely help you in resolving this issue. To do this, please leave an appeal through your personal account, section "Help" and specify the information about the order, for which cashback has not appeared.
We will wait for the appeal.
Sincerely,
LetyShops team
Good day!
Thank you for your feedback. If orders from the Aliexpress online store are not automatically recorded in your personal account, most likely an error is made when placing orders.
The most important rule for getting cashback is to place orders in accordance with the rules for making purchases with cashback, as well as adhere to the conditions that are published on the Aliexpress page.
Based on our information, you have already created a ticket. Don't worry, the care service managers will try to figure out the reason for losing your cashback and help.
If you have any questions and wishes regarding the work of our service, be sure to write. Have a good day!
Sincerely,
LetyShops team