*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
I ordered a product, but there is no cashback. Nice service.
Good day!
Thank you for your feedback. It is important for us to analyze the situation and help. A request to the customer care service has been created from your account. Please go to the "Help" section and respond to the request.
Thanks in advance for your assistance. Have a good day!
Sincerely,
LetyShops team
I made 5-6 purchases on Ali from my computer today. No cashback! There is no more desire to order through the cash. I'll be straight with Ali.
Hello, Tatyana!
Thank you for your feedback. According to the data from your personal account, several orders from March 18 were successfully displayed in your personal account in the "Pending" status.
If you have any difficulties with other orders, please contact us by mail at support@letyshops.com. We will definitely try to help you.
We hope that you will continue to use our service and will receive only positive emotions from online purchases.
Have a nice evening!
Sincerely,
LetyShops team
People say the truth ... At first, everything was credited normally, but with the last orders, some kind of trouble ... .......Ugh
Good day, Sergey!
Thank you for your feedback. Please don’t worry, we will try to understand this situation.
We have created a care request on your behalf. Please send us screenshots of orders that were not displayed. This information will help us in the issue of the accrual of funds.
We will wait for your order data. All the best!
Sincerely,
LetyShops team
I made a large purchase on Aliexpress. Cashback did not appear. A couple of hours later I made another one for 700 rubles. and cashback instantly appeared in the statistics, but it's not clear what happened to the previous KB.
Hello Marina!
Thank you for your feedback.
Please don’t worry, you have already created an appeal to our care service and it will not remain unresolved. Please write to the manager that the situation has not changed. Anastasia will definitely try to help you with the accrual of funds.
We will be waiting for your reply. Have a nice Sunday evening!
Sincerely,
LetyShops team
I use it recently, everything worked perfectly, but for some reason the cashback was not credited for 2 yesterday's orders: (This is the first time
Hello!
Thank you for your feedback. Do not be discouraged, please, we will try to help you.
We have already set up a caretaker request where we need your assistance. Answer us, please, we will wait for information from you.
Have a nice Sunday evening!
Sincerely,
LetyShops team
In general, I received a message "cashback rejected", it costs 496 rubles, the rest is waiting for 31 rubles. rejected, probably to 500 rubles. did not display, fu ((
Tatiana, hello!
Thank you for your feedback. Cashback rejection is carried out automatically based on the data received from the store. The main reason for the rejection of cashback from the Aliexpress store may be the opening of a dispute.
You have already created an appeal about this issue, do not worry, please, it will definitely be resolved. Believe me, the amount on your balance cannot in any way affect the accrual or confirmation of cashback.
If you have any questions - write, we are always open to dialogue.
Good evening!
Sincerely,
LetyShops team
I made an order through your link to Aliexpress, nowhere is it shown how much cashback I should receive. And nowhere is it written that I ordered something.
Hello!
Thank you for your feedback. We would like to draw your attention to the fact that there is a possibility that cashback will be displayed in your personal account during the day.
To control the process of crediting funds, we have created an appeal through your personal account, section "Help".
We will be grateful for your answer. Have a nice evening!
Sincerely,
LetyShops team
I consider it necessary to say thanks to the support service for their patience. I didn’t expect that the issue would be resolved anyway, I was credited with cashback at the special rate in full, also with bonuses. We must pay tribute to the employees - endurance and friendliness deserves a high assessment, even in spite of my sometimes rather boorish "screams" :)))) Thanks again. Regards, Tatiana
I wanted to write a lot after reading the comments of crooked and impatient adherents, but this is negative and a waste of time, but, people, you at least understand that a Ukrainian company pays you money, which has agreed with 100,500 CIS stores, and even more so with China about what will happen just transfer them (money) to you, earning only on advertising with your own labor, and in a couple of clicks without taking off your op, you get loot out of thin air. I have been using the service for about 3 years - you are the best. I know a few more similar services. It's up to them to learn and grow. And at the expense of the site (I use it from the phone) it really is not convenient somehow. It's time to switch to the app. Respect and patience support!
The same thing, today I made 2 orders, they were not displayed. Somehow everything is random for you, it shows, then no, I notice it for 1.5 months. Have you started to spit on the sly?
By the way, the order amounts differ in the lower direction.
Hello Dmitry!
Thank you for your feedback. If the order is not displayed in your personal account, it means that we also did not receive a reward from the store and order data. We are also interested in ensuring that cashback on orders of our users is recorded without difficulties.
The difference in the order amount that you paid for on Aliexpress and that is displayed in your account is related to the rate at which the currency was converted on Aliexpress and with us. The cost of all goods on Aliexpress is initially in dollars. Before publishing on the Russian-language version of the website, Aliexpress converts it into rubles. The store sends us information about the amount of your order in dollars. And we, in turn, convert it into rubles at the rate of the Central Bank of the Russian Federation at the time the order is received in our system. Due to the fact that the rates at which we and Aliexpress can convert currency may differ, the order amount may also differ.
In order to help you and understand the current situation, we have created an appeal through your personal account, section "Help".
We will be waiting for your reply. Have a good day!
Sincerely,
LetyShops team