I ordered on the 30th and it still hasn't arrived
Good day!
Please contact store support. We do not have any information about the order.
We see that the cashback has been displayed, which means that the order has been placed.
Why is cashback not credited for paying with a Mono Bank card? Which card should I pay with?
Greetings!
Cashback is not charged for orders paid by Monobank and ABank cards during the promo period of Avrora UA and these banks. In this case, cashback is paid only on the side of the bank, and the store does not transfer the reward to us.
If you have any questions, write to us in the "Help" section of the account.
Have a nice and peaceful day!
How does delivery work for you? Do you order, come and pick it up yourself or do they deliver it to a specific address?
Good day!
You can choose a delivery method convenient for you. =)
I am extremely dissatisfied with the service of the Aurora UA store, I ordered the parcel on 17.09, it was supposed to arrive on 21.09, today is already 23.09, that is, the parcel has been sent for 6 days. Why was it not reported in parentheses that the delivery is carried out on 21.09 and +- 2-3 days should be written in parentheses. How should I calculate my delivery time and date? How can I cancel an order? By the way, the cashback was never credited.
Good day!
We see that the cashback for this purchase has been displayed.
Try to contact the support of the store to find out the details and terms of delivery of the order.
Maybe there were some difficulties?
Thank you letishops for expanding the network of partner stores. She received cash back from Aurora in less than a month. Very satisfied! Thank you! I picked up the order in the store, everything was delivered quickly, I am satisfied with the service.
Thank you for being with us!
The store refused to receive the parcel 2 days before the end of the term!
Good day!
Maybe there was an error.
Try contacting store support.
If I made an order on the website and paid in the store, is the cashback accrued?
Good day!
Yes, you can pay in a way that is convenient for you. =)
A damaged product arrived
Good day!
Please contact store support. They should help.