A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
It's true that the cashback takes a while to process before you can withdraw your balance, and having to transfer it to PayPal isn't ideal, but other than that, they deliver and everything's great. Recommended!
It takes too long to process the pending cashback; I thought it would be faster, but it's slow and time-consuming.
Hello!
The time it takes for cashback to be credited depends not on us, but on our partners and the stores, as each one sets its own terms and conditions. The wait can be long due to the workload our partners have in reviewing orders and transferring both the information and the corresponding commission to us.
Hey, they refunded me, check that out bro. Respect the comments, they're helpful. This isn't TikTok, and the store is neither good nor bad, but the Chinese know their stuff with technology, you just have to look carefully. Letyshops, don't get mad about the comment, send me a greeting.
I think it's VERY WRONG that if I pay with available funds in my Mercado Pago account, I don't receive the cashback credit, because ultimately that money is cash and they do receive the payment. Please try to fix that.
Hello.
We're sorry, but according to the store's terms and conditions, cashback is credited only for the amount paid, without taking into account bonus points/coins/Temu credits used, payments made with store money or gift card, or other similar virtual payment methods.
They gave me $39 instead of $197, it's not worth using this app, they didn't give me what I should have, I was at a higher percentage than I am now.
Hello, Angel!
We're sorry you had that experience. The store has calculated your cashback as for an existing Temu customer. We see that you've already made purchases at this store, including with us, so the conditions for a new customer haven't been met.