Good day!
Thanks for your feedback. We understand you, but there is no need to worry. Unfortunately, we, like you, did not receive any information about the order.
We have created a customer care case on your behalf. Please, respond to the appeal through the "Help" section. We promise we will do our best to resolve this issue, and with our recommendations we will try to protect you from losing cashback in the future.
Have a nice day!
Sincerely,
LetyShops team