Hello Svetlana!
A new user is a user who, after switching from our service, made an order for the first time in a store. The store can track whether you are a new user. This can be done according to several parameters (ip-address, geo-targeting, cookies, mail), as well as including a link that is formed upon the transition from our service. Registering a new account in the store does not guarantee crediting of cashback at the rate of a new user.
You also contacted us regarding the unrevealed cashback. The manager fully compensated for it at the rate of the regular user, since this was not your first order.
We hope the recommendations will be useful for future purchases.
Respectfully,
LetyShops team