Purchases at YVES ROCHER UA with cashback in Germany

I ordered goods with a burning cashback. After contacting support, they found my order, but they charged it at the standard rate. Left a review, just describing the situation. It was a pleasant surprise for me that after the withdrawal I received the rest of the cashback.

I, too, have recently been getting more problems than pleasure from getting cashback, I constantly need to prove, open tickets, disputes. A year - half a year ago, everything was great.

I have been a YVES ROCHER UA client for over 15 years, I have been using the cashback system recently, less than a year. And with the accrual of cashback at an increased rate, this is still a quest. In April-May, I twice used this offer in the hope of getting 105 UAH cashback, and twice nothing comes to the mail about the pending cashback. I did not use any additional coupons or special offers, I have clicked on the link, purchases have been paid, what else do I need? At the first I wrote an application, it now hangs in the status of lost and it is hoped that the store will find it. The history of Ive-Roche orders in your personal account is also trash, it is not enough to log in, you still have to enter the customer number every time, and all in order to see that the order has been sent, there is no other information there, although the order was received and paid for a long time. I placed the second order and paid for it today, the transition to the ivrochet link was also fixed, but nothing came to the mail again. That is, again you need to take screenshots of the purchase and prove that the purchase was made, it is exhausting.

YVES ROCHER store, as always at the height, cashback is clearly displayed, confirmed quickly, and gifts are always added to the order. One of the best services that Latyshops cooperates with, I definitely recommend the YVES ROCHER store for orders from Latyshops.

I am a regular customer, for the accrued cashback - thank you!

and again does not show cashback. although all conditions are met. not for the first time. and the moderator does not publish the review

For the first time I made an order through this online store, after almost 2 weeks the cashback was credited, everything works, thank you all!