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Don't forget about Cashback rules and advices

Purchases at YOOX with cashback in Germany

Time for crediting cashback
Average waiting time for cashback: 42 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 55 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Внимание! Чтобы кэшбэк начислялся, при оформлении заказа необходимо пользоваться только российской версией сайта YOOX.

 

Кэшбэк начисляется только на стоимость товаров, без налогов, сборов и расходов по доставке.

 

Кэшбэк по заказам с YOOX может появиться в вашем кабинете в течение 5 дней после оформления.

Кэшбэк не начисляется за заказы, сделанные в мобильном приложении YOOX (Android или iOS).

Reviews on YOOX (49)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
18.09.2019

Good afternoon! I made three different orders on my favorite site through Letishop, the cashback wasn’t even credited, it didn’t even appear in the waiting area in your personal account ... a strange situation, there wasn’t such a thing before. I received the parcels a long time ago, and there is still silence from Leti .. amazing .. maybe there is no point in ordering through you, but changing to another application? the benefit that there are plenty of them now ..

The review was translated from Russian using Google Translate. Show original Show translation
25.09.2019

Good afternoon!

Natalia, contacted you in order to understand the situation. It turned out that orders were issued in the mobile application of the store. With this algorithm, partners do not transfer a commission and cashback is not charged :(

We hope you will stay with us, and the recommendations provided by the manager will help in automatically calculating cashback for future purchases.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.09.2019

Yes .... the "office" is very dangerous .... more than half of the cashbacks simply do not exist .....

The review was translated from Russian using Google Translate. Show original Show translation
18.09.2019

Good afternoon, Yuri!

We want to understand the situation in more detail so that no difficulties arise in the future. Created an appeal to the care service. To resolve the issue, your cooperation is needed. We are waiting for an answer in the "Help" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.06.2019

Good afternoon. In my opinion, this resource is limited in its performance. It is unrealistic to break through even through a PC. In a mobile application, it makes it difficult to work with emissions, freezes. Therefore, I am considering similar resources with the least resistance. Lettshops need to improve application performance.

The review was translated from Russian using Google Translate. Show original Show translation
27.06.2019

Good afternoon!

We want to help figure it out. We wrote a letter to your email address.
Answer please.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.03.2019
Already 2 times I order here. Everything is clear!
The review was translated from Russian using Google Translate. Show original Show translation
06.03.2019

No cashback

The review was translated from Russian using Google Translate. Show original Show translation
14.03.2019

Daria, good afternoon!

Thank you for informing.

We will be happy to help you figure it out. We have created a call to the care service from your account. To respond to the appeal, go to your personal account, section "Help". A letter has also been sent to your email address.

Please answer in any convenient way.

Looking forward to :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.03.2019

Keshbek was once again lost, sorry, it's your own fault! At the same time, there was a cashback, and there was a payment, and everything was, but was lost!

The review was translated from Russian using Google Translate. Show original Show translation
01.03.2019

Hello!

Thanks for the comment.

The cashback on order was credited to your balance from the funds of the company. To find out why the partners did not pay a reward for your purchase, we sent a special request. The manager of the care service Natasha is waiting for the result and will report the answer as soon as he enters the system.

With the first day of spring!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.02.2019

The store is excellent, but I didn’t wait for a cashback from Latyshops .. Once again, when buying and following all the rules, it isn’t there, I think about changing the service ..

The review was translated from Russian using Google Translate. Show original Show translation
12.02.2019

Hello!

Thanks for the feedback.

Analyzed your account. We see that you do not have a transition from our website to the store page for the date, which is visible in the screenshot with order information.

The transition before each purchase is one of the basic rules for calculating cashback. You can familiarize yourself with your transitions in your personal account, section “Orders and finances”.

We are sorry that this happened. Our extension can help with this. It will remind you of the opportunity to get a cashback, simplify activation and minimize the risk of losing it by warning about rewriting the affiliate link with another extension or program.

Be sure to write if you need help.

Have a great day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.01.2019

For two orders, I have not been credited with a cashback, this is not fair! If the store does not give a discount, so you remove it from the list then why mislead people!

The review was translated from Russian using Google Translate. Show original Show translation
17.02.2019

Olesya, hello!

Thanks for the feedback.

Rewards for orders at the YOOX store are accrued. The partner has proven himself on the positive side during the cooperation. Let's try to figure out the reasons for losing cashback together. To this end, we have created contacting worries. We hope for your assistance and will be happy to answer in the "Help" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
26.12.2018

Cashback is scanty, and relevance is lost when buying only from the site. It’s more profitable to buy through the application with a promotional code that works only there.

The review was translated from Russian using Google Translate. Show original Show translation
27.12.2018

Anatoly, hello!

Thank you for your feedback.

The cashback rate is determined based on the conditions of cooperation with partners. It can be increased with Lety codes, statuses and during promotions. You have the right to choose the discount that will give more benefits for an online purchase. Unfortunately, when placing an order through the store’s mobile application, cashback is not credited. Buying through our service, users get the opportunity to participate in contests, sweepstakes and get pleasant prizes.

There will be questions - write. We will be happy to answer.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.08.2018

Good afternoon! order 1008Y053B1883E from 08/10/2018, was issued through the Google chrome mobile browser, the history of transitions to YOOX.COM is displayed in your account, but the cache is not listed in anticipation. I need justice !!!)

The review was translated from Russian using Google Translate. Show original Show translation
30.08.2018

Good afternoon, Alexander!

Thanks for the comment.

It is important for us to analyze this situation and help so that purchases with the service bring only positive emotions.

If it happens that the cashback for the purchase is not fixed, be sure to understand the reasons and give recommendations so that this does not happen again in the future. Colleagues from the care service contact the partners through whom we work with stores to find out why the cashback did not appear. Since we do not work directly with stores, we get an answer on average within 2-4 weeks.

An appeal to the care service No. 1404587 was created on your behalf. Please respond to the request so that we can help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.08.2018
Hello! I always get cashback. although sometimes the delay depends on the store. YOOX always accrues after 3 weeks, because wait time to return the goods that did not fit. And so everything is fine, everything is on time! Thank!
The review was translated from Russian using Google Translate. Show original Show translation
12.07.2018

07/04/2018 I made an order on the site, after clicking on the link, I received the parcel, but the cashback did not appear.

The review was translated from Russian using Google Translate. Show original Show translation
29.07.2018

Hello Anastasia!

Thank you for writing about the situation.

In order to help, we created a call to the customer care service. You can familiarize yourself with the appeal and give an answer in the Help section of the Personal Account - My Contacts section.

We will wait for feedback. Have a wonderful day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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