Purchases at Temu with cashback in Germany
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (404)
Therefore, we publish only our customers' reviews.
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too little for a regular customer
Yes, we know that the percentage for repeat customers is not high in this store. However, we always try to offer a promo with the highest cashback as often as possible.
no star, because I agree with many comments, the cashback that is granted to recurring customers is a mockery, it is a lie that they cannot do anything, it is evident that it does not suit them, they should be clear but we know very well in this world how money is handled , now I will clarify and publish, be careful with this page because the high cashback is only granted to new customers or is it a one-time basis..... I voluntarily put a star because if not, I couldn't send my comment until they had that. ..
Hello!
We are deeply sorry that you have such an opinion. Each store has its own conditions and cashback rates and we cannot affect their policies. All current terms are published on our website so that all users can know them before making their purchases with us.
All the best,
the LetyShops team
I can't place an order, why aren't all regions on the list?
Due to the war, orders from Temu to Ukraine may not be delivered to all regions. We recommend clarifying information about the possibility of delivery before placing an order.
You can also place an order in a nearby region and then forward it.
two stars only for the low cashback they give to regular customers. otherwise I shop there often and it's an excellent store. Instead of rewarding those who spend repeatedly on their site they give very high cashbacks for new members and regular customers get the crumbs.
Yes, we know that the percentage for repeat customers is not high in this store. However, we always try to offer a promo with the highest cashback as often as possible.
That difference in cashback between a new client and an existing client seems quite bad to me. I don't understand why a regular user is so undervalued.
Hello!
We completely understand, but we are currently unable to change cashback rates, sorry.
Will cashback be charged if I order from Ukraine?
Of course! But due to the war, orders from Temu to Ukraine may not be delivered to all regions. We recommend clarifying information about the possibility of delivery before placing an order.
the store and products without problems...but they do not confirm or confirm excessively late the amounts to be charged from this page
Hello,
We appreciate you sharing your experience. Cashback from this store is confirmed in 60-90 days after making a purchase. If you have any questions, please contact our SAC through the “Help” section.
All the best,
the LetyShops team
