Hello Irina!
Thanks for the feedback. It is not necessary to register on the store’s website to receive cashback. The main thing when placing orders is to adhere to the rules of making purchases with cashback . We also want to note that the reward for orders from Stolline is provided only for residents of Moscow and the Moscow region.
After reviewing your personal account, we noticed that you have already created an appeal to the care service to resolve this issue. The manager will return with a response within a day.
Irina, do not worry, please, we will help to resolve this issue with the maximum benefit for you.
Thank you for shopping with us.
Respectfully,
LetyShops team