Зверни увагу!
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 90 днів після здійснення покупки.
Good morning! I wanted to place an order with 20% cashback, but did not complete it, and when I went back to finish the purchase after all, the increased cashback is no longer displayed. Tell me, please, can you no longer use the 20% cashback?
Good day!
The promotion is valid for 10 hours from the moment of activation. We see that you now have an active promotion, so you can safely go shopping.
Happy shopping, Elena!
My order was canceled immediately, I couldn't even complete it... accordingly, the coupon with the sensei was lost. The pre-order, when it was not from letishops, went fine. So far this app has done worse than nothing.
Good day!
We do not affect the order itself, we only show the store that you came from us, for which the store gives a reward.
There is another reason, we advise you to contact the support of the store.
Good day I ordered a bag and paid for it, but nothing was sent to me, and no messages were sent. Please tell me, can I get a refund?
Good day!
Please contact store support.
good day! does cashback apply to organizers, dishes, etc.?
Of course, for all products)
I order more than once, but this time when the cashback was increased at Shinsei, after using it, my order was canceled on the second day
Good day!
Unfortunately, we cannot influence this. For the reasons for canceling the order, please contact the store.
Why is there no response to the application for uncredited 20% cashback from Sensei? almost a week has already passed, the waiting period has expired.
Good day!
Fixation of cashback is in no way related to the availability of promotion.
Applications for loss of cashback are processed automatically, so no one answered it.
Now it is being developed, after which it will be sent to the partners for consideration.
Vita's manager is waiting with you and keeping the situation under control.
Tell me, I ordered today for a certain amount, and then I saw that it is possible to include such a large cashback or can it be credited instead of 5%
Good day!
In this case, you can cancel the previous order and issue a new one after activating the upgrade. Please note that the promotion is valid only for 10 hours from the moment of activation.
Have a nice day!
Dissatisfied with the purchase, a broken product arrived
We are very sorry. Please contact store support.
I placed an order, but payment upon receipt in the mail Will I be credited with cashback when I pay for the package? Is cashback not valid for payment at the post office?
Greetings!
You can pay for the purchase in any convenient way.
Good afternoon, I canceled the order, but the funds were not returned to the card, what should I do?
Greetings!
Please contact store support.