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Don't forget about Cashback rules and advices

Purchases at Ochkov with cashback

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions
3% За оплаченный заказ нового пользователя магазина Ochkov
1.25% За оплаченный заказ постоянного пользователя магазина Ochkov

Reviews on Ochkov (36)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
31.08.2018

I look at many of these problems with enrollment cashback. I also made an order in Ochkov.net on 07/08/18, brought, paid for everything, but there is no transfer information, it’s not nice (

The review was translated from Russian using Google Translate. Show original Show translation
07.09.2018

Hello Irina!

Thanks for the feedback.

It is important for us that not a single comment about the difficulty has been missed. Therefore, we have created an appeal №1415146 to the service of care on your behalf. To respond to the appeal, you can through your personal account, section "Help".

We will be glad to help you.

Thanks in advance for your reply.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.06.2018

There are no complaints to the Ochkov.net store, the order was delivered quickly, as always. However, since the order was placed there was no information about the cashback. The amount did not even appear in the status of "Waiting"

The review was translated from Russian using Google Translate. Show original Show translation
30.06.2018

Good afternoon, Maria!

Thanks for your feedback.

On your behalf, we created an appeal to the care service to resolve the issue. We will be glad to receive information about your order on the "Help" tab - "My downloads".

Sunny day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.06.2018

For the year of shopping, I didn’t receive a cashback, as if I hadn’t logged in through Letishops. With other stores everything is OK. Apparently, there are problems with this shop (11 orders, and wasted (((

The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Good afternoon, Marina!

Thank you for reporting the problem. Cashback for orders from this store successfully comes to us in the system.

Sometimes there is a loss of cashback. The reason is often in violation of the algorithm of purchases, the use of third-party discounts, coupons. The most important rule for receiving a cashback is to activate a cashback through an extension or a direct transition from our website to the store's website.

If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of anti-virus programs can overwrite our affiliate link and take reward for your order. But we always try to help find the reason and, if possible, compensate for cashback.

An appeal to the service of care has been created on your behalf in order to understand the reason for non-accrual and help resolve the issue.

Looking forward to your reply. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.05.2018

made the order, and cashback in the status of "pending" did not appear.

The review was translated from Russian using Google Translate. Show original Show translation
24.05.2018

Good day, Natalia!

Thanks for writing to us. We see that you have already created an appeal to the care service and your question was taken over by the manager Anastasia. The manager expects a response from you to help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.05.2018

The order has already been delivered, but the cashback has not appeared.

The review was translated from Russian using Google Translate. Show original Show translation
10.05.2018

Hello Pavel!

Thanks for your feedback. To understand the situation and help you, we have created an appeal to the care service on your behalf. You can familiarize yourself with the appeal and respond through the "Help" section of your personal account, the "My Appeals" tab.

We will wait for information from you. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.05.2018

The order has already been delivered, but the cashback has not appeared.

The review was translated from Russian using Google Translate. Show original Show translation
03.05.2018

Hello, Natalia!

Thanks for the comment. Call 1338108 to the care service was created from your account to find out the reason for losing cashback and help resolve the issue.

Please respond to the appeal.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.04.2018

The store has been working for a year and a half, many times worse than it was before. Require payment immediately, but there is no information about the availability of goods. You pay for the order with the card immediately, and wait for the goods very long. The shop is justified by the fact. that there is no product, or the product has not arrived, or has arrived at the wrong time. And the last time in general nonsense occurred. By calling SAMA to the store, she made sure that the goods are there. Made an order, paid. The order did not come all. I went to the store site, the information is missing now, although there used to be a mark (delivered or collected). I called the store, and oh, surprise. It took 10 days, and the order was not sent. When asked why, the answer was not very intricate. "Probably there was no product ..." And another moment. cashback is not activated the second time, the question arises Why?

The review was translated from Russian using Google Translate. Show original Show translation
28.04.2018

Hello Olga!

Thank you for sharing your shopping experience at the Ochkov store.

We have analyzed your personal account and see that the cashback for the order for 27.04 is successfully displayed in the status “Waiting”.

We also noticed that you created an appeal to the service of care, but did not respond to it for 7 days. For this reason, the appeal was closed.

In order to help you, we have created a new appeal on your behalf. You can read and answer through the "Help" section of your personal account, the "My Appeals" tab.

Let's hope for an answer. Have a nice weekend!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.03.2018
Very dissatisfied with the store in the following points: 1) there is no information about the availability of goods, i.e. there is no product in the store, but there is an opportunity to put it in the basket, it turns out I ordered the product, paid for it and wait, wait for the order to come to me, and nothing, called several times, promised that it would arrive from day to day, as a result, after a long wait I asked him to remove him from the list, now I’ll wait to get the money back for him. But if there was information on the site, is it available or not, would I really order it in the absence. Of course not. 2) there is no information about what is happening with the order, information about the status of the order, i.e. the order was paid, accepted for registration, formed or shipped, the money paid and only a notification arrived in the mail, and then I did not know anything about my order, in a day I had to call the manager and find out all the information. Although there is one plus, but for me personally, the store works with the PicPoint delivery service, and this is convenient, you don’t need to contact the courier, that's why I turned to this store.
The review was translated from Russian using Google Translate. Show original Show translation
19.03.2018

2 orders paid, cashback is activated, but not fixed. is strange. The store itself seems to be normal, I received a parcel, I am waiting for the second one, from the minuses a long time waiting for the store to arrive at the store, up to 2 weeks, then only sending to the address.

The review was translated from Russian using Google Translate. Show original Show translation
19.03.2018

Good afternoon, Eugene!

Thanks for the feedback. We share your indignation from what happened, because we also did not receive rewards for the order. As a rule, the cashback on the order is not automatically displayed if the rules of checkout are violated. The remuneration is fixed based on the information that the store sends us. There may be several reasons, but your personal account indicates that you are familiar with the rules and the probability of making a mistake is small.

From your account, we have created an appeal to customer care. Please, respond to the appeal through the section "Help".

We promise, we will do everything possible to resolve this issue and with our recommendations we will try to protect from the loss of cashback in the future. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.03.2018

The transition is registered, the plugin turns green, and the cashback does not appear anymore, everything is normal with the rest of the stores.

The review was translated from Russian using Google Translate. Show original Show translation
17.03.2018

Hello!

Thank you for your feedback. It is a pity that there are difficulties with the accrual of cashback on orders from this store. To understand this situation and help you, we have already created an appeal through your personal account, the "Help" section.

So without your participation, we will not understand the question, we are looking forward to your answer.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.03.2018

Oddly enough, cashback was charged without any problems. Everything is automatically, with tech pod did not communicate.

The review was translated from Russian using Google Translate. Show original Show translation
14.02.2018

I suspect my debit card has been compromised. When paying for the order, I got an error, although I entered everything correctly and repeatedly, too. Agree, if you entered your card details on some website and they write you a refusal two times in a row, amid a heap of horror stories on the Internet, it looks mildly suspicious. Very often, people share such stories when they did not receive a payment on the card, and after some time they left the card in an unknown direction. This is normal?

If the online store does not solve such trivial problems, then I don’t need such a cashback for nothing. Just wasted time and nerves. Add here the fact that no one answered me through the feedback form for the whole day, no one called back to clarify the order (and how I would pay if the online payment failed), plus a bunch of negative reviews on the website letyshops.

Only in the evening, without waiting for feedback, I called them myself. There is no one in spirit, no apologies, just promised to send a link to pay the bill.

The review was translated from Russian using Google Translate. Show original Show translation
20.02.2018

Hello!

Thanks for your feedback. We understand you and most likely everyone would also be alerted by this situation.

Edward, we want to assure you that we work with reliable partners and are confident that the Ochkov store does not engage in any such actions. We have been working with the Ochkov store for almost 2 years and none of the users addressed us with a similar problem.

We hope that in future such situations will not arise.

There will be questions about the work of our service - write. Good evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.