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Purchases at NYX PROFESSIONAL MAKEUP with cashback

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Reviews on NYX PROFESSIONAL MAKEUP (26)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
22.11.2018

Cosmetics is good. The customer service is terrible. This, if in brief.

The store website is regularly buggy and slow. Technical support ignores any requests, you can wait for a response for weeks and never wait. On the phone, I hate to call, and, as a rule, there is no point to this. So when ordering, it’s worth praying that everything will go smoothly, otherwise it’s scary to imagine what this can turn into. They have a loyalty program - a cool idea, but apparently it will not work out to try it - the site has stopped again, the order is not displayed in their personal account on the site, the girl operator cheerfully reports that I am not registered at all, although I am a regular customer, and she allegedly, of course, will turn to technical support "and the answer will be later," but it was said in such an uncertain tone that I strongly doubt it.

Because of the curve of the ordering system, there are frequent cases when the cashback is rejected because the order was allegedly not redeemed (in my previous experience). They simply didn’t set up the status there, they “forgot”, probably. It is good that LettiShops has excellent technical support and at least this issue can be resolved quickly and without stress. But in the NYX, alas, pokopitsya without stress has never failed. And so sorry, the makeup is good.

The review was translated from Russian using Google Translate. Show original Show translation
22.11.2018

Hello!

Thank you for sharing the store shopping experience.

We are sincerely glad that we were able to help resolve the issue with the accrual of cashback.

It is a pity that when making purchases you have to face certain difficulties. Partners have proven themselves on the good side.

We hope that further purchases will bring only positive emotions.

We wish you a productive and successful day;)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.11.2018

I made the order, the cashback did not come: (

The review was translated from Russian using Google Translate. Show original Show translation
02.12.2018

Angelina, hello!

Thank you for your feedback on our site.

Transitions to the store are really recorded in your account. Perhaps, at some stage of the ordering process, our affiliate link was rewritten. The care manager will help you to find out more. To address the issue, we created an appeal. You can get acquainted with it and give an answer in the "Help" section - "My downloads".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.11.2018
I ordered a courier home delivery. She indicated a specific time and number, specially shifted her affairs to be at home at this time (10: 00-18: 00). On the day of delivery, they call me in the evening and say that the order will be brought the day after tomorrow or even later. They explained this by the fact that they could not contact me to confirm the order. Indeed, there were calls from their side, but during my work I couldn’t even answer, too, because I work late. I do not understand at all why this was necessary, because everything was already indicated and paid for. Very unpleasant. Otherwise, everything is fine, cosmetics are well sealed, the courier is polite, phoned before arrival.
The review was translated from Russian using Google Translate. Show original Show translation
04.11.2018
Everything is cool I like the service
The review was translated from Russian using Google Translate. Show original Show translation
02.11.2018
Great service! Yes, there are failures, but technical support works quickly and efficiently. Thank!
The review was translated from Russian using Google Translate. Show original Show translation
18.10.2018
cashback confirmation process took a little more than a month, but I was not in a hurry. very happy! thank!!!
The review was translated from Russian using Google Translate. Show original Show translation
10.09.2018

Hello) cashback for the order was not charged order number PA00171944

The review was translated from Russian using Google Translate. Show original Show translation
25.09.2018

Hello, Alexandra!

Thanks for the information.

It is important for us that during the use of our service, users enjoy shopping and do not face difficulties. To address the issue, we created an appeal to the service of care. You can get acquainted with it and give an answer in the section "Help" - "My downloads".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.09.2018

Placed an order, and cashback is not displayed !!!!!!

The review was translated from Russian using Google Translate. Show original Show translation
19.09.2018

Hello, Elena!

Thank you for writing about the situation. We will do our best to help. To do this, they created an appeal number 1421337 to customer service on your behalf. You can respond to the appeal through the "Help" section of your personal account - "My downloads".

We will wait for information from you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.07.2018

Placed an order on the link through this service, that would get cashback. No. PA00154982 in the profile there is no display that the order was created. On all other purchases everything is displayed.

The review was translated from Russian using Google Translate. Show original Show translation
25.07.2018

Good day, Natalia!

Thank you for reporting the loss of remuneration. We will be happy to help to understand this situation. From your account created an appeal №1380147 to the service of care. Please respond to the appeal so that we can help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.06.2018

Cashback for order # PA00152263 was not credited, although the order was processed after the transition from your site.

The review was translated from Russian using Google Translate. Show original Show translation
30.06.2018

Good afternoon, Julia!

Thanks for the comment.

On your behalf, we created an appeal to the care service to resolve the issue. We will be glad to receive information about your order on the "Help" tab - "My downloads".

Sunny day!)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018

Cashback for order # PA00149742 is not charged at all.

The review was translated from Russian using Google Translate. Show original Show translation
01.06.2018

Hello, Natalia!

Thank you for your feedback.

According to the data from your account, this issue is already being considered in the appeal. Care manager Sergey is awaiting your answer.

Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.05.2018

Cashback 107,25 руб. rejected (NYX PROFESSIONAL MAKEUP store, order number PA00144865)

The review was translated from Russian using Google Translate. Show original Show translation
21.05.2018

Good day!

Thank you for reporting the problem. We ask you not to get upset. We will definitely find out for what reason the reward for your order has declined and will try to restore it. An appeal to the care service has been created on your behalf. You can respond to the appeal through your personal account, section "Help".

We are waiting for information from you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.