Purchases at Miravia ES with cashback in Germany

I have an order for a comb dryer from China that was taking so long that I wanted to return it, it was ordered on May 18th and it was going to be delivered on July 4th almost two months later. I rejected it at the door because there was no way they would do anything to cancel it after so long I no longer needed it. I rejected it that day and the page has not yet updated, it is not known if they have already started with the return or not after 17 days that I rejected it. The carrier's page does not update, it is still in a delivery state that appears as failed and nothing else. I don't know if I'll be able to get my money back after already 77 days in transit. You cannot open a dispute because you can only do that if they pass it to a return or cancellation status, since not because they do not update the order to the real situation. It's just on delivery. The customer service never solves anything in any situation you have and it is fatal. It makes you wait and waste a lot of time consulting to never solve anything. They never make any status changes or updates either. They don't know how to answer any questions. Many days the page does not even give the option to connect by chat with an agent. I buy a lot but I recognize that customer service is very poor

Two shipments of the same order have been canceled, the stores cancel them due to lack of stock, they should not have "available" items if they are not, the normal thing in other stores is that you cannot purchase the product, here it lets you buy, pay and then they send you messages saying "the store has rejected or canceled the shipment due to lack of stock", all this has an impact on the cashback, because it is no longer on the final amount, etc. So better not sell! In the end, out of three things I ordered, I only received one.

I am not writing this message for Letyshop but for Miravia, be very careful because they do not return the money when you make a return and on top of that they keep the product, be careful...

I love this store!!!! But I don't like how long it takes to return the cashback, I've been waiting for more than 3 months for them to give me the money

The prices are more expensive than in the official stores but the Cashback compensates you somewhat but for example in the beauty store they use the GLS shipping method which is horrible because it tells you that you are absent and they do not deliver the order and now it is my turn wait for them to take it to the shipping point when I've been at home all day and no one has touched it, some unpresentable so I wouldn't buy more around here sorry.

In the last purchase the casback has not been activated, I will have to wait 4 months to see what they decide. The prices here are more expensive than in other places but if they promise to apply the Cashback it makes up for it, the problem comes when they don't recognize it. Example: hyaluronic acid purchased via primor €7.5, the same (same quantity) purchased in primor via miravia is 9.50. COMPARE PRICES VERY WELL BEFORE, THE PRICES ARE SOMETIMES INFLATED AND THE CASHBACK DOES NOT WORK

works correctly