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Don't forget about Cashback rules and advices

Purchases at La Redoute with cashback

Time for crediting cashback
Average waiting time for cashback: 60 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 90 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Кэшбэк за заказы с использованием купонов может быть не начислен.

 

Сумма кэшбэка изначально рассчитывается исходя из суммы заказа без учета НДС и будет пересчитана при подтверждении.

Reviews on La Redoute (127)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
28.11.2018

Hello! My order in the amount of 2447.91 rubles. And cashback was reflected for the amount of 2074.50 rubles. I did not understand what was the matter.

The review was translated from Russian using Google Translate. Show original Show translation
29.11.2018

Lydia, good afternoon!

Thanks for the comment.

The cashback amount is initially calculated based on the amount of the order excluding VAT. But during the processing of the order will be recalculated including VAT. Worry not worth it. ;)

There will be additional questions - be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.11.2018

Well, extend the action of the increased cashback by more than 5 orders !!! You are welcome!!!

The review was translated from Russian using Google Translate. Show original Show translation
23.11.2018

Good afternoon, Oksana!

Thank you for leaving a wish.

We understand how long our users have been preparing for the sale and selected products. The cashback enhancement feature is designed for 5 orders. Unfortunately, to make any changes there is no technical possibility. Please do not be discouraged, 5 orders will necessarily be credited for the increased percentage of remuneration. Cashback on other orders can be increased Lety-status codes.

There will be questions - please contact.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.11.2018

The site is good, but there is a wish - to withdraw the amount less than 500 rubles, and not to wait 2 months until the redist transfers cashback. Well, sooo long.

The review was translated from Russian using Google Translate. Show original Show translation
21.11.2018

Good day!

Thank you for your wish.

The minimum amount for withdrawal of 500 rubles allows us to take the commission for the transfer of funds, so that users receive a reward in full. Cashback waiting times are based on the terms of cooperation with partners. Each store needs time to process information on the order and transfer it to us.

We hope, having made the first purchase with cashback, you will feel its advantages. There will be questions - write. Always happy to prompt.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.11.2018

The site is good, but there is a wish - to withdraw the amount less than 500 rubles, and not to wait 2 months until the redist transfers cashback. Well, sooo long.

The review was translated from Russian using Google Translate. Show original Show translation
05.11.2018

Good day!

Thank you for your wishes. As soon as an opportunity arises, we will definitely implement them.

The amount to withdraw 500 rubles. optimal in terms of service economics. So we can take a commission for withdrawal, so that our users get cashback in full size, and that our customers use 9 methods of withdrawal.

What swings the timing of cashback on the balance. We would also be very happy if the reward was credited faster. Unfortunately, we cannot influence this. Each store needs some time to process orders and transfer information to us.

If you have additional questions, write! We stay in touch! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.11.2018

Great site. Work professionals. Recommend.

The review was translated from Russian using Google Translate. Show original Show translation
16.10.2018

Today I made an order with an increased cashback, it immediately appeared in anticipation, but for some reason the amount of payment, and therefore the cashback itself, is less.

The review was translated from Russian using Google Translate. Show original Show translation
20.10.2018

Hello Svetlana!

Thanks for your feedback.

We requested information from partners and received an answer that initially the order amount will be displayed excluding VAT, but during processing (reconciliation) of the order, the amount will be recalculated and the cashback will be credited from the full amount of the purchase.

There will be questions about the service - write. We will be happy to answer and help :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.10.2018

A very long time now I have to wait for cashback. I used to be credited for 3 weeks, now I have been waiting for almost 2 months.

The review was translated from Russian using Google Translate. Show original Show translation
11.10.2018

Good afternoon, Tatiana!

Thank you for sharing your opinion.

We understand that the waiting time for cashback is quite long. But still, cashback is successfully credited. We hope your purchases become more profitable.

Warm autumn and good mood :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.09.2018

If you plan to make a purchase in LaRedut with an increased cashback, then I advise you to do this no later than the first half of the last day of the promotion, or even one day before the end of the promotion. Otherwise, while your order is processed by the store, the day will come when cashback cash is no longer valid. It happened with my order, made 22.07 hours at 22-00 Moscow time. In a letter from Laried "Thank you for the order" it was considered that the order was made on July 22. And confirmed in your account only 24.07. The store is minus for the neo-promptness. And to the care service Letishors thank you very much for the work, as a result, I added a cashback.

The review was translated from Russian using Google Translate. Show original Show translation
23.09.2018

Hello Anna!

Thanks for your feedback.

Sorry, please, that faced with such an unpleasant situation. A technical error occurred while fixing the order in our system.

There will be questions about the site, difficulties or ideas to improve our work - be sure to write. We are always open to dialogue and happy to respond.

We wish you good mood! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.09.2018

The store is good, but with a cashback straight trouble. No brainer that the incentive to buy is a good cashback and there is no point in making purchases without a promo code there — the prices have become sky-high and grow by leaps and bounds. And imagine happiness when a couple of weeks after placing an order for 7 thousand cashback is rejected, when the order has not yet been fully received and not even redeemed. Latishop, of course, compensates for the loss out of its means - well done. And then one of the reasons for the refusal is the promotional code. Allow me, I never had such nonsense, everything was always credited, otherwise there is simply no point in making a purchase without a promo code and a good cashback, why such actions, and it’s just inconvenient to hold the proceedings - I already feel like a minion.

The review was translated from Russian using Google Translate. Show original Show translation
13.09.2018

Good day!

Thank you for reporting the situation.

Unfortunately, the reward may not be credited if coupons were used in the order. Information about this is available on the store page on our website.

It is important for us to analyze the situation in detail and find out the exact reason for losing cashback. For this, a request has been sent to partners on your order. Thank you for the information in the appeal. The Care Manager will check the question and will contact you as soon as the results are received. We sincerely hope for a positive outcome.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.09.2018

Last time, the Letti team worked independently with an increased cashback, which is very nice.

The review was translated from Russian using Google Translate. Show original Show translation
12.09.2018
The cashback appears on time and is confirmed on time. Excellent service and support.
The review was translated from Russian using Google Translate. Show original Show translation
12.09.2018

Another sell, the dollar is high, respectively, the prices are too high, 75% discounts are needed here. All these products or even better to eat in stores are much cheaper.

The review was translated from Russian using Google Translate. Show original Show translation
12.09.2018

Good day!

On the site of the store there are goods of different price categories, from budget to premium. Also, there are always promotions and discounts for all customers of the store.

We are sure that you will choose something to your taste.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.