Purchases at Фокстрот UA with cashback in Germany
- оплачені карткою Monobank (в період промо Фокстрот UA і цього банку, в такому випадку кешбек виплачується тільки на стороні банку);
- створені співробітниками контактного центру та співробітниками Фокстрот UA;
- в які вносились зміни після оформлення (спосіб оплати, доставки тощо).
Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Якщо в тебе є запитання стосовно кешбеку - напиши в Службу турботи про клієнтів LetyShops. А якщо кешбек не зʼявився чи відхилився - подай заявку в особистому кабінеті.
Reviews on Фокстрот UA (254)
Therefore, we publish only our customers' reviews.
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I have been working with this service for a long time, but everything is very bad with the Foxtrot store. The first big cashback was simply rejected for no apparent reason. Although I was already negotiating with managers and sending a photo of the receipt for the purchase. The answer is silence ... Other cashbacks are very sluggish. Of the several purchases, only one cashback was provided and, as the manager said, from the Letichops service. Another buyer wrote by some miracle to photograph the check again. Sent, silence again. So, one conclusion. Someone is doing badly. I can't recommend buying on Foxtrot through Letichops.
Good afternoon, Polino!
Thanks for the feedback.
We understand how unpleasant situations with the loss of cashback. After all, we also do not receive a reward for the order, if it does not appear in your personal account. Following the rejection of the fee, we turned to our partners to find out the reason why we were denied cashback. The waiting time for a response is quite long. This is due to the fact that we work with stores not directly, but through special affiliate programs.
The care manager keeps track of the treatment and will be sure to report the results as soon as we receive them. We hope for a positive decision.
If you have additional questions, please contact us. We will be glad to help.
Sincerely,
the LetyShops team
a week ago I placed an order (baby scales), I'm waiting for cashback ...
Hello Love!
Thank you for your comment.
We have created a case to help with this situation. You can find it in the "Help" - "My requests" section.
We will be glad to hear from you :)
Sincerely,
LetyShops team
I expect cashback)
In the store there is a refrigerator UAH 12699, on the website and in other networks UAH 13199. In the chat, they explained the type of "conditions on the site and in the retail network may differ." Well, ok, we came to pick it up the next day. I ask why the price differs from the one on the site - in response, surprise and went to check ... They come with the answer "today there was a revaluation, the price is already 13199 UAH." I am sure that tomorrow the same price tag 12699 will be hanging.
Good day!
Thank you for contacting us, we apologize for the inconvenience caused, a huge request to describe the situation to us in more detail to our email address info@foxtrot.ua, indicating the brand and model of the refrigerator, the date of the visit to the store and the address of the store.
We will do our best to understand this issue and provide you with feedback.
In the near future after receiving information from you, our responsible specialist will contact you at the contacts you specified and help you make a purchase on favorable terms for you.
Sincerely,
Foxtrot UA store
Who else, okay to me, there are a few nuances but bearable.
The most disgusting store. In online stores the same TV costs 13-14 thousand grams and in Foxtrot 22. Consultants really can't tell anything. They offer old models. Disgusting store.
Good afternoon, Vyacheslav!
Thanks for the feedback.
As of autumn 2018 in all online stores that sell certified (white) goods, prices are almost the same. And if you see a discrepancy in 50% of the cost, you need to think carefully about how such equipment came to Ukraine, whether it has certification and manufacturer's guarantees, whether there will be difficulties with the seller, who will or will not undertake maintenance and repair. will refuse (because there is no guarantee of the manufacturer as a reason to take the goods to the service center of the manufacturer).
Thank you for your signal about the work of sales consultants. Please provide more information about the place of poor service in our network (store address, date of communication). We will conduct an internal investigation and draw organizational conclusions.
Sincerely,
Foxtrot UA store
On the shelves, products from the series "stale" that no one needs or dummies instead of a new product. I wanted to see S9 +, balalaika dummy.))) Prices are higher than the average "temperature in the hospital." Top management with a SEPARATIST bias. They have buns for all of Ukraine except for Donetsk and Lugansk regions. WHAT ARE THERE ARE NOT SUCH UKRAINIANS LIVING? I don't recommend buying anything from these collaborators.
Good afternoon, Dmitry!
Thanks for the feedback.
The traffic of the assortment is organized in such a way that we do not have "dependent" goods. Regular promotions and sales prevent this, and category management specialists monitor the situation on a daily basis with consumer expectations and product availability. Our category managers are constantly studying demand, analyzing it, and adjusting the product line.
In order to acquaint potential buyers with the appearance of a new product, some manufacturers provide models. For example, Samsung S9 models are available in our stores both in the regions and in Kyiv, so that consumers can see the appearance of the device in the sales area, and then learn more about the characteristics of the online store "Foxtrot" and buy the product.
The loyalty of every consumer is important to us, regardless of his place of residence in Ukraine. We are a law-abiding Ukrainian company, which in its commercial activities is guided by the Laws of Ukraine and operates exclusively within the current legislation of Ukraine, including the Law "On State Policies to Ensure State Sovereignty of Ukraine in the Temporarily Occupied Territories of Donetsk and Luhansk Oblasts" (№7163). The operational activity of the Foxtrot trade network, which is 22 stores, has been suspended on the territory of the anti-terrorist operation: our specialists cannot safely organize the logistics of the goods, provide warranty service and carry out taxation under domestic law. In the rest of the Luhansk and Donetsk regions, service conditions, loyalty programs, and promotions are the same as for consumers throughout Ukraine.
Sincerely,
Foxtrot UA store
