Purchases at EVA.UA with cashback in Germany

On October 30, 2021, I made an order on the Eva website. When the courier arrived, he threw the parcel in his hands, sitting in the car and driving on, not being able to inspect the parcel with him. When I opened the parcel, it turned out that one of the products (ORising shampoo) does not match the description and photo. I ordered the ORising Filler System Volume Shampoo (https://eva.ua/pr107401/) and received the ORising Bagno Capillare Volumizzante (https://drive.google.com/file/d/1TOiXgHsyEkdvUW_Raq0_hrK_dcVdHr) . Added a photo at the link. After that I contacted the eva.ua Hotline. I still haven't received an answer to the question of where to send the goods. When asked at whose expense the return will be made, I received the answer: "at the expense of the buyer." I note that I do not agree with the latter statement, because according to Part 5 of Article 12 of the Law of Ukraine "On Consumer Protection" of 12.05.91 № 1023-XII "Agreement concluded outside commercial or office premises (including trade through online store), it may be assumed that the products or results of works (services) that were sent by mail must, in case of termination of the contract, also be returned by mail. The seller (performer) must reimburse the consumer for the return of the product. " Please respond as soon as possible. I want to send back the goods I don't need, get my money, and buy the goods I need as soon as possible.

ordered lipstick for 240 UAH. Catkin CO1, they sent a completely different color Catkin CO158, order number 08025615, the operator said that these are your problems, and no one will change you. It turns out that they can put any shitty product they want there, and no one is responsible for anything, hiding behind like you agreed to the terms when ordering? Yes, only I never signed with my own hand that I agree to such a divorce, for my own money

The first time I ordered, everything was quickly sent and it came. I decided to order a gift for the child for the second time on the other, in advance and paid immediately, which was my mistake. I placed the order on October 29, problems with payment began (they did not see her). Then the problems started with the dispatch, they called 3.11 they said the order was issued awaiting dispatch, they called 4.11 they said the order will be sent today, at most tomorrow, they called 5.11 they said they could not promise when they would send it and the order could not be canceled. Based on all this, I have a question, why then say, "promise" that the order will be sent today and why each operator says different things (who wants what) I am disappointed

In the online store "EVA" made an order, paid by card. After 5 days of waiting, I called the hotline. It turned out, according to the operator, the order was collected, but, for some reason, was not sent. They said they would return the money. After waiting a day, I called again (I don’t know whether to cry or laugh) ... One operator said that the money would be returned within 1 to 4 hours, waited - there was no money, I called, the second answered up to 3 days, the third completely reassured, saying that the return period is up to 30 days. In short, no money, no order ... Now I sit and wonder whether I gave the EVA store money or gave an interest-free loan

In the online store "EVA" Order No. 07645936 (Oct 19 10:57) was purchased Hermes Terre d'Hermes Eau de Toilette for men, 50 ml (TESTER) Product code: 633886, as indicated on the product page made in France, in fact sent made in the Czech Republic! Shame on "EVE" - you are deceiving your customers! The hotline did not dare to return the question, complete disappointment in this "cool store". If necessary, I can provide all the photos and screenshots.

Good store. Free shipping is generally good. Of the two orders, the first went well. The second one did not find a cashback and went to look for it for up to 4 months.

Cashback was credited for the amount before the discount and as a new customer, although both accounts (here and in the store) are old. It turned out about 40% cashback if you count from the amount paid.

Once again I place an order, and after 5 it is canceled due to the absence of any of the positions. Warehouse accounting in the online store works disgustingly, shows empty balances for order and payment, logistics are like a turtle - delivery within 10 days, and then wait another six months for ephemeral cashback. Shame, not an online store.

This is trash, first to collect 2 packs of diapers for a week, then wait a month for the cashback to be credited, until you have credited it yet. Do you need such a circus? decide for yourself.