Purchases at DHgate with cashback in Germany
- The size of cashback depends on the category of goods and can range from 1 to 25% (the store doesn't make its category rates known to us).
- Cashback is credited for the orders made in the DHgate mobile app.
- Cashback is not credited in case of using any voucher or discount code.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
- Cashback is credited excluding credited card fees as well as additional costs for delivery and shipping.
Reviews on DHgate (24)
Therefore, we publish only our customers' reviews.
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The only store I have had problems with cashback, both from the browser and from the app. They always offer very good % but they never credit them. Letyshops customer service always provides a solution and they have to cover the costs, although they never give the amount that should have been granted.
Hello, Peter!
We understand your perspective as a customer perfectly, it can be very frustrating. We hope that the advice our agent has given you will be useful in your next purchases.
It is a total scam to buy from DHgate because it does not credit you anything, it is in vain. You file the claim and wait 3 months, so that at the end they tell you that it does not proceed. a piece of crap
Hello Joseph!
We apologize for the unpleasant experience. We understand that you were counting on that cashback, but we have also been left without a reward. Since we have already credited you a bonus from our company funds, unfortunately, we cannot credit you anything now. Please follow the store conditions and the basic rules of cashback purchases .
All the best,
the LetyShops team
I spend €100 and they return €1 in cashback, it also says that it cost me €70 and the purchase was €95, quite bad
Hello!
The amount of cashback depends on the category of items and can be from 1 to 25% (the store does not provide us with the decoding of rates by categories).
If you have any questions, do not hesitate to write to us through the "Help" section.
All the best,
the LetyShops team
Hello, I think you guys are really great and the cashbacks always went down well. Thank you so far!
I bought through letyshops on dhgate and they have not credited me with anything, they just extend the store's response time more and more. I'll think about using the app again.
Hello Antonio!
We are very sorry for the situation that occurred. We have sent a request to our partners already. This process can take 3-4 months and unfortunately we cannot speed it up. Do not worry please. As soon as a response arrives, we will notify you immediately.
Greetings!
The LetyShops team
I have already left a comment but hey, the reimbursement time is about to run out and they have not given it to me :( I also told my boyfriend about this app and I also bought on dhgate and they have not reimbursed him either
Hi Carolyn.
Before we contact you through a query on your personal account. Unfortunately, we have not received your reply.
Each of our partners has their own estimated time periods to transmit information and remuneration for the order. You can see it on the store page. The refund can be credited both on the specified date and before. Maximum confirmation period for your orders ends on October 24.
If the cashback is not automatically credited at the time, write to us, we will help you solve this matter.
Sincerely,
LetyShops team
I caught a HOT campaign here at letyshops for up to 52% cashback. Maximum €5 cashback. I searched but I didn't understand which categories, if any in fact made the 52%. I ended up placing an order for €5.14. And I have a €0.35 cashback pending, so a 6.80% cashback. Not bad, but a bit disappointing considering you think you could buy at half price. These campaigns should have the description of the articles and/or categories and what cashback % corresponds.
Hi!
Thank you so much for your feedback :)
Typically, on store pages, you can see information about cashback rates before making a purchase. There are also stores that do not provide information about category fees and we do not know which reward we will receive. DHgate fits this list.
We hope that your experience and future purchases with cashback will only be positive!
Regards,
LetyShops Team
Of the € 120 that I have spent they have given me back € 1, it is absurd to use letyshops
Hello Daniel.
We are sorry that you have such an opinion.
Each of our partners has their own conditions, which you can see on the store page.
The amount of the DHgate cashback depends on the category of the items and can be from 1 to 7.5% (the store does not provide us with decoding of the rates by categories).
We hope you appreciate the benefits of shopping with our service :)
Sincerely,
LetyShops team
Cashback comes in and does not come in. But there is very little of it. 1-2% on the phone.
Also delivery by new mail. These creatures open each phone and require documents. In short, each phone will be cleared for customs over $ 109. It's just ... ah. Sellers do not respond to messages, but goods are sent 2-3 days after ordering.
Good day!
If you have any difficulties with cashback, you can always contact the care service.
Sincerely,
LetyShops team
It's just a disaster. I made three orders, one is hanging in an unknown place for 45 days, the track number is not being tracked, I opened a dispute. The second seller cannot send the order within the specified time frame. Sellers do not respond to messages. Now I'm waiting for the third order. I really hope that at least he will come. I doubt very much that I will order anything else from this store!
Good day!
Eugene, we hope the issue will be resolved in the near future.
Sincerely,
LetyShops team
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