Purchases at Casa del Libro ES with cashback in Germany
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (94)
Therefore, we publish only our customers' reviews.
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The store was very good and the book arrived the next day of purchase. But when it comes to cashback, in my experience they have worked very badly. I made my purchase, the transition was registered in LetyShops but they did not register the cashback or as pending. I contacted LetyShops and they are still waiting for a response from La casa del libro ... For its part, LetyShops paid me 50% of the cashback they promised me while the store answers them.
Good afternoon!
We have contacted our partners to understand the reasons for the loss of your cashback.
Unfortunately, we are unable to expedite the process.
As soon as we receive the response, the manager will notify you. We look forward.
Sincerely,
LetyShops team
I have placed an order for two books, following all the steps, also adding the new extension and the cashback has not been made. I have seen several comments and the same thing happens to them as well. Please solve it or if not, do not put the cashback in the house of the book because why put it if it does not work.
Good afternoon.
The cashback for the orders in the store is credited to the balance of the users. To resolve the situation, we have created a consultation service. You can find it in your account, section "Help", "My queries".
Greetings.
LetyShops team
I have bought a book at "Casa del Libro ES" through the letyshop link, following all the steps carefully, 24 hours have passed since the purchase and the cashback has not been reflected. I have opened a query on Friday 10/11/19 and as of today, I still have not received a response from Letyshop and I increasingly question the reliability of this system.
Good afternoon.
We apologize for not answering for a long time. Due to the large number of inquiries, the help desk managers process the requests in turn. We are working to help our clients as quickly as possible. Trust me, your matter will not go unanswered. Thanks for understanding.
Sincerely,
LetyShops team
I HAVE PLACED AN ORDER AND DESPITE HAVING THE CASHBACK ACTIVATED IT HAS NOT WORKED. A big mistake by letyshop, which fills the mouth saying that it has so many stores and half when you pay and choose it for the cashback does not work.
Good afternoon.
We are always honest with users and open to dialogue.
The cashback for the orders in the store is credited to the balance of the users. To resolve the situation, we have created a consultation service. You can find it in your account, section "Help", "My queries".
Greetings.
LetyShops team
Like the other comments, I made an order, in my case for 93 euros and I have not received any type of cashback for it despite having it activated
Hello.
Loss of cashback is an unpleasant situation for us. To understand why the refund was not credited to your account, we created a help desk inquiry. You can find it in the "Help" section, "My queries". We look forward to your response.
Greetings.
LetyShops team
I have placed an order for 113.90 euros and even having the cashback activated, it has not been made. I have looked at everything so that it can be done and nothing, you should fix it. Very disappointed.
Hello!
To clarify the situation and help you, we have created a query in the "Help" section. We will wait for your answer.
Greetings,
LetyShops team
Fatal, after making a purchase of € 314 they have not given me the cashback, it seems fatal. Do not use discount codes for cashback and I made sure to enter through the letyshops website so that there was no problem and ..... there has been !!!!! VERY BADLY.
Hello!
We apologize for the inconveniences. Our Customer Service agent has already contacted you to help you. Hopefully the situation is resolved soon.
Greetings,
LetyShops team
