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Don't forget about Cashback rules and advices

Purchases at Casa del Libro ES with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 60 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 120 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Cashback is available only for the Spanish version of the site.

Reviews on Casa del Libro ES (7)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
04.11.2019
As in some of the previous comments, Cashback was not made but LetyShops solved it right away. Thank you!
The review was translated from Russian using Google Translate. Show original Show translation
16.10.2019

I have placed an order for two books, following all the steps, also adding the new extension and the cashback has not been made. I have seen several comments and the same thing happens to them. Please solve it or if not, do not put the cashback in the house of the book because why put it if it does not work.

The review was translated from Russian using Google Translate. Show original Show translation
21.10.2019

Good afternoon.

Cashback for orders in the store is credited to the users balance. To resolve the situation, we have created a consultation with the customer service. You can find it in your account, section "Help", "My queries".

Regards.
LetyShops team

The review was translated from Russian using Google Translate.
14.10.2019

I bought a book in the "Casa del Libro ES" through the letyshop link following all the steps carefully, 24 hours have passed since the purchase and the cashback has not been reflected. I opened a consultation on Friday 11/10/19 and as of today, I have not yet received a response from Letyshop and I increasingly question the reliability of this system.

The review was translated from Russian using Google Translate. Show original Show translation
15.10.2019

Good afternoon.

We apologize for not answering much time. Due to the large number of inquiries, the service managers manage the requests in turn. We are working to help our customers as quickly as possible. Believe me, your matter will not remain unanswered. Thanks for understanding.

Sincerely,
LetyShops team

The review was translated from Russian using Google Translate.
05.10.2019

I HAVE PLACED AN ORDER AND ALREADY HAVE THE CASHBACK ACTIVATED, IT HAS NOT WORKED. A big letyshop error, which fills your mouth saying that it has so many stores and half when you pay and choose it for cashback does not work.

The review was translated from Russian using Google Translate. Show original Show translation
21.10.2019

Good afternoon.

We are always honest with users and open to dialogue.

Cashback for orders in the store is credited to the users balance. To resolve the situation, we have created a consultation with the customer service. You can find it in your account, section "Help", "My queries".

Regards.
LetyShops team

The review was translated from Russian using Google Translate.
21.09.2019

Like the other comments I placed an order, in my case of 93 euros and I have not received any kind of cashback for it despite having it activated

The review was translated from Russian using Google Translate. Show original Show translation
21.10.2019

Hi.

The loss of cashback is an unpleasant situation for us. To understand why the refund was not credited to your account, we created a consultation with the customer service. You can find it in the "Help" section, "My queries". We look forward to your response.

Regards.
LetyShops team

The review was translated from Russian using Google Translate.
17.07.2019

I have placed an order of 113.90 euros and even having the cashback activated, it has not been placed. I've looked at everything so it can be done and nothing, you should fix it. Very disappointed.

The review was translated from Russian using Google Translate. Show original Show translation
17.07.2019

Hello!

To clarify the situation and help you, we have created a query in the "Help" section. We will wait for your answer

Regards,
LetyShops team

The review was translated from Russian using Google Translate.
10.07.2019

Fatal, after making a purchase of € 314 I have not been given the cashback seems fatal. Do not use discount codes for cashback and make sure to enter the web of letyshops so there was no problem and ..... there has been !!!!! VERY BAD.

The review was translated from Russian using Google Translate. Show original Show translation
10.07.2019

Hello!

We apologize for the inconveniences. Our Customer Service Agent has already contacted you to help you. Hopefully the situation will be resolved soon.

Regards,
LetyShops team

The review was translated from Russian using Google Translate.
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