Purchases at Allo UA with cashback in Germany

On September 20, 2023, we placed an order through the desktop version of the ALLO website. Order No.: 302387907, Delivery method: Self-delivery from the ALLO store (no cost), Payment method: Payment by bank card on-line When placing an order, a notification is displayed in a frame with an exclamation mark: “Pressingly “Confirm your order”, you confirm that you have given and obsessive agreement entered correctly. In order to collect the agreement, the owner is responsible for giving his passport.” However, when receiving the order, we were faced with a situation that the ALLO company could not solve: in order to receive a product that had already been fully paid for (which essentially already belongs to the client and the mission of the ALLO company is simply to issue it), it is mandatory to go through SMS identification by receiving a mobile SMS to a physical phone number and providing employees with the code from this SMS - ONLY THIS way and not otherwise. The client is not notified of this fact in any way during the ordering process and in messages on Viber and by email - this will be a “surprise” when the order is issued at the pickup point. It is worth noting that logging into your personal account on the site, confirming the order, writing off bonuses and informing took place through Viber notifications. Since there were problems with the physical phone number and it is out of the network, when contacting the ALLO store with a passport and the ability to access Viber, its employees refused to issue a fully paid item WITHOUT PROVIDING THE CODE FROM SMS, which we physically cannot receive due to the above fact . They left the store with nothing. Wasted time going to the store to pick up an order turned out to be only a small part in further proceedings with employees of the ALLO company through a chatbot in Viber. They immediately promised to help and resolve the situation. They said they would contact me. But then no answer - no hello. The next day they contacted us again via chatbot. After a long correspondence and waiting, we were informed that we can receive our order ONLY VIA SMS IDENTIFICATION and no other way. The passport is not quoted, other options are not considered. Dead end! The result was the cancellation of the order. In the process of communicating about this situation with ALLO employees in the Viber chatbot, it became clear that the company had launched a bureaucratic mode of working with clients, did not consider an individual approach and was not looking for ways to solve new problems, including non-standard ones that arose with us. The algorithm of the system in ALLO exceeds reputational losses and customer losses. Moreover, it was surprising that with such a link to strict SMS IDENTIFICATION, the ALLO company placed itself next in line with the state-owned Oschad-Struktor. We hope that our sad experience and its long description will help someone avoid a similar problem and save time and nerves. We can no longer recommend ALLO as a customer-oriented company.

I made the order from letishop, there is a chip by the number, the cashier pulled up the chip on their own (although she stressed that the chip should not be used) and points were immediately credited to it. The settlement check never came in electronic form, I called to have it sent, they sent what they called a "scan", but in fact they took a photo and cut it along the contour of the check, so that it is completely unreadable.

Such a store. In the rules, it is written either cashback is summer or a chip. OK. in the summer, the percentage is higher, but at the cash register they asked for a chip. And oops, instead of a bigger cashback, the chip gave pennies. Keep in mind

Thanks to the LetyShops team. Previously, I wrote a review about not receiving increased cashback. All issues were quickly resolved and cashback was credited. It is very nice when you are understood, so I sincerely thank you for your attentiveness and care for the client. Everyone have a good day and a peaceful sky.

Went to the store website from letyshops.com. Cashback did not appear automatically. When the amount is not large, there are no problems, it appears immediately. And when the amount is more than UAH 500, the store starts to "surprise". Regardless of the support of letyshops, the store would have ignored the cashback. Thanks to the letyshops team for sorting out the situation - you are always the best.

Everything went well, I received a very good cashback!

Cashback is often lost. And this has been going on for a long time. I want my partner to pay attention.