It may take up to 10 days for cashback for your order made on Kiwi.com to appear in your account with "Pending" status.
And I have not encountered a loss of cashback. And I am very pleased with the letyshops service. And the incomprehensible Kiwi would not just trust. That's how it is now. I read it. And he left for another place.
Thanks for writing to us. We are very sorry that you have such an opinion. Orders from the Kiwi store are successfully entered into our system, and cashback is credited to them.
In order for each of your orders to be recorded, it is very important to adhere to the rules for making purchases with cashback , as well as the conditions that are published on the pages of stores / services with which we cooperate.
If you have any questions, be sure to write, we will be happy.
They considered my question for a long time. Until he asked again in support, they did not answer. As a result, cashback was not credited, it is about 4000 rubles. Kiwi stated that I had allegedly followed a different link. This is not true. I will not buy any more tickets through kiwi.
Thank you for your feedback. We understand your emotions about this and share them. Unfortunately, we really received a refusal with such a comment from the affiliate program through which cooperation with this service is carried out.
We understand that the situation turned out to be unpleasant. If the order does not reach us for some reason, which we are trying to find out, we do not receive a reward from the store. That is, the store is not at all aware that the user came to him through our service.
In your case, we submitted a request and received a negative answer. Regarding the delay in answering, sorry. We expected an answer, without which we could not bring you the news.
Since we did not receive rewards from partners, we decided to pay out half of the cashback from our own funds. We understand that this is not the entire amount, but this is the maximum cashback that we can provide in such a situation.
Thank you for your understanding and please heed our recommendations.
Michael, we really hope that you will not face such unpleasant situations in the future.
Have a nice day!
I bought air tickets. They did not enroll cashback, they do not see it. I wrote in support, I'll see if the issue is resolved or not. When switching from another site on a different device, the same tickets were cheaper. But taking into account the cashback that was promised at letyshops, it should have been cheaper here.
Good afternoon, Mikhail!
Thanks for your feedback. Alas, sometimes cashback is lost. The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website.
If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves.
But we always try to help find the reason for non-accrual and compensate for the cashback.
We are grateful to you for contacting the Care Service. We promise that we will do our best to resolve your issue.
If you have any questions - write. Have a good day!