Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
I made an order with a hot, quite substantial cashback, but it got lost. Which was unpleasant. Letishops' support reacted quickly and clearly as always. First, they enrolled a simple cashback from their own reserve and promised to contact the store about the full payment. I waited for a month, I thought they were thrown, but this is not so. As a result, the cashback was credited in full. Thank you Letishops for your concern!
Good day!
Thank you for sharing your experience.
In case of any questions, we are always ready to understand and help :)
LetyShops team
Like many here, I bought goods at a hot, increased cashback. The order did not appear on its own, I had to contact the support service. Almost 2 months later, the cache was confirmed in full. My assessment of the store from the point of view of cash accrual is 3 * (the same product was at the same price in other stores, they took it here exclusively because of the cache): I received it, but I had to wait and strain Leti's service. At the same time, I can appreciate the work of Letishops only 6 * out of 5 :)
Good day!
Thank you for your comment :) We are sure that the partners are also interested in the cashback being recorded, and you were pleased with our cooperation. Alas, sometimes there are technical errors in the transmission of information. We are always in touch and ready to help.
Best regards,
LetyShops team
Do not contact if you want to buy an expensive product in this store. I bought a camera, the cashback amount was around UAH 1000, all conditions were met, but the cashback was not credited. 1.5 months have passed since the date of purchase, the support service simply writes that there is no answer, wait another month.
Good day!
The service is also interested in cashback being recorded. On your order, we clarify the information with partners. The manager will contact you as soon as there is news on the application :)
Sincerely,
LetyShops team
I ordered from Moyo several times. And everyone had different experiences. For the first time, the cashback was completely lost due to "non-compliance with the purchase procedure." The second time the part was returned. The cashback came for the third time. In fact, cashback in itself is a nice bonus to buying. Once it was not and ok)) But you should read in detail the item of the purchase procedure and quickly make a purchase after going from the Lety site / activating cashback. But there are usually some misunderstandings with Moyo. "So-so" is my rating for them.
Hello!
Margarito, thank you for sharing your experience :) For our part, we always try to understand the situation and help.
We believe that information on future purchases will also arrive automatically.
Sincerely,
the LetyShops team
I ordered a dishwasher for a hot cashback x6, according to all the rules of activation and transition. Cashback turned out to be about 690 UAH. The message about cashback came almost immediately, but after a few days it was rejected. I opened a dispute, provided all the information about the order, a screenshot, but it was rejected all the same. After the dispute, Letishops sent compensation in the form of UAH 100. Thank you, of course, but I do not see an adequate reason why the cashback was rejected, other than the fact that it was just "love" from the side of the store.
Good day!
Anton, we understand your emotions. The service is interested in the cashback credited to the users' balance, and you were happy with the cooperation.
We have received a refusal to pay a commission on your order. The partners reported that the order was not on the list of the service. The manager described the factors that could have influenced the treatment.
Sincerely,
LetyShops team
Similarly to the two previous reviews, I ordered an X6 hot cashback in the amount of almost UAH 4,000, and Moo refused to pay. The service partially compensated me for it. The shop is only with me for the second time such a trick turns. And if you read the reviews, it turns out that this is in the order of things for them: (((
Good day!
Evgeniy, every day users make a large number of purchases in the Moyo store. Yes, non-accrual situations also happen, but their ratio to the total number of purchases is very small. People tend to share more negative experiences. This is our psychology :)
Partners may refuse to pay us a commission if the order was placed after switching from a mailing letter, for example. Also, the information about the referral source may change under the influence of third-party browser extensions. We see that the manager described in detail the factors in circulation. We hope that such situations will not arise again.
Sincerely,
LetyShops team
I do not recommend ordering in this store with cashback. They just don't want to give it to you, inventing some myths that you violated the rules of activating cashback. Thank you very much LetyShops for reimbursing the amount of cashback at your own expense. I will not order anything more in the Moyo.ua store, at least I will no longer buy hot cashback in this store, so as not to create additional difficulties for myself and the LetyShops service.
Hello!
We recommend that you still pay attention to the conditions of the store.
We sincerely believe that the tips will help in making future purchases and the situation will not happen again.
We were glad to help :)
Sincerely,
the LetyShops team
I made an order in the Moyo.ua store with a hot cashback for a good amount. At first, they lost my cashback, although I did everything according to the instructions (the green icon was on), after contacting, they threw a third and said that the store did not confirm the order, although the application says that the order was confirmed. The sediment remained ...
Good day!
Partners refused to pay us a commission, saying that the order was not registered with our service. The manager of the care service confirmed the cashback on the balance by crediting part of the amount.
We hope that the recommendations provided in the appeal will help to avoid similar situations in the future.
Sincerely,
LetyShops team
The idea of the store has changed dramatically. Last time I had to "knock out" cashback, because I made an order in advance and he did not show up (now it is noted immediately). This time I got an increased cashback and free shipping. Cashback was calculated in 35 days. Super! I recommend!
I liked the service of the store, everything is fast, clear, convenient site, called and reported all the nuances of the order, bomb! Cashback took off, but I sent a check and the cashback was charged, I hope it's from the store, not letishops at my own expense.
Hello!
Thank you for sharing your experience :)
The bonus was credited to the balance from the service. Reasons for rejecting cashback and recommendations for future purchases can be found in the help ("Help" section).
Sincerely,
the LetyShops team
Made a fairly large order, cashback did not appear, all the conditions of enrollment cashback complied with in full, there are no circumstances for its non-accrual (indicated separately before the link), transition and order made as needed, but technical support said that the store did not see the order was conducted through the letyshops service, although I am sure that I met all the conditions (not the first time I order and follow this). The amount of the order was large and just hot cashback, planned for a decent amount of cashback, and in the end, I "compensated the bonus from the company" in the amount of 450 rubles. (instead of 4000 as planned).
Good afternoon, Mikola!
We understand that you are upset. We tried to support with a bonus from the company, because we did not receive anything from partners for your order.
We sincerely believe that the recommendations will be useful in making future purchases, and the situation will not happen again. :)
Sincerely,
the LetyShops team