Purchases at MAUDAU UA with cashback in Switzerland

First I made an order, and then I saw a lot of negative reviews. But everything went well for me, I placed an order on November 26, and it was already sent on the 27th (although it was written on the website that it would be sent on the 28th). One product was missing, which was notified by sending a message to Viber. Because of this one item, the purchase amount was not enough for free shipping, but everything was still shipped to me for free. Everything came in one piece, checked the position with the check, put everything in place. Cashback "pending" appeared immediately after the order was created.

It became the worst store I ever dealt with. They sent an expired product twice. When you call to ask when a parcel that should have been sent a long time ago will be sent - they lie that it will be sent today or tomorrow, but they have never sent it like that before, the shipment takes +-2 weeks, besides that, there is often nothing. They also cheat for free bonuses for reviews - they are not counted and they find an excuse that it turns out that all the reviews were uninformative, although this is not the case. They also canceled all cashbacks, although if you order with a Monobank card, you get a discount with a promo code and a cashback from Mono, which is even bigger than through Lety, but this can also be canceled because there is something in the order, as always, and your cashback, which you have long ago brought out in 2 weeks, waiting for the shipment will go into the red, and they will write to you that we will send what is with payment upon receipt, and what is burned cashback, of course to sneeze For any problem, even for expired goods, you will be given a promotional code for UAH 100, which can be taken freely, as well as promotional codes for discounts. Once there were no such problems with this store and they shipped quickly, but now it's a complete rock bottom. In general, I do not understand why this store is here, if it is the only one that does not confirm cashbacks, even to take the same Sansay, in which you can also use a promotional code and cashback will be confirmed, although it is written in the conditions that one thing - this is the level I understand. Here's the story of how Maudau, from a favorite and classy store, became the worst - it's a pity and sad.

The store fell into the abyss. They write "we will send tomorrow", but in fact they send within 1-2 weeks. I waited 2 weeks for the last order, then I received an SMS that two of the three products were missing, and the order was canceled. The "caring" care service in Telegram responds in 2 days.

I don't understand why Letyshop is such a problematic cashback partner. In 90% of cases, cashbacks are rejected and disputes must be opened. And it's time, we have to demand checks from Maudau, it's all long and problematic. Then the dispute hangs for months and nothing gets resolved... It's still very strange how the majority of one-star reviews end up with an average of 3.0?

The store is extremely uncustomer-oriented! 1. Cashback is a joke. They take payment for the order, then don't ship it for a few days. You turn to them, and it turns out that there is no product. Why not report it right away??? After that, they cancel the payment, immediately write off a new payment minus the missing product... And! CASHBACK IS NOT ACCOUNTED. Have a comfortable stay! And this is ON A CONTINUOUS BASIS!!! They themselves are to blame for not monitoring the availability of the product, delaying the shipment, and in addition they also steal cashback 2. There is always something missing from the order. And this is not reported! You just wait for the shipment for 1-2 weeks, and the order arrives incomplete 3. Incompetent support service. There is no communication between units. No qualified help or desire to correct their mistakes

The store service is terrible. Change the delivery date without notice. Many products are out of stock and to get at least something from your order you have to answer many phone calls. Half a year later, Latishops sends a message - "oops, cashback rejected" for all orders that were changed by Maudau. There is no desire to worry about three pennies, only to open a dispute six months later that the purchase was made after all.

Make MauDau great again... Delays of 2-3 weeks, damaged goods... So what? Maudau fuck off. They said 3-6 days and they would give feedback, but no. That is, the store suits this level. And the level is probably the worst in Ukraine among marketplaces\stores with a large assortment. I am 100% sure that there will be no reaction to this feedback either, because the salary on the card for employees falls, and it is possible to work through one place. Otherwise, I don't know how to explain such a frozen relationship. I have no questions about Letishops.